Assistant Head Butler, Marriott Bonvoy

Marriott Bonvoy

Location:
Malaysia, Langkawi

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.

Job Responsibility:

Manages day-to-day butler services operations
Manages VIP guests
Manages VIP guests’ schedules
Manages the guest experience
Supervises Butler Service Desk
Conducts daily stand-ups
Obtains list of check-ins and VIP guests
Encourages and builds mutual trust, respect, and cooperation among departments
Serves as a role model
Supports and trains other departments
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Establishes and maintains open, collaborative relationships with employees
Sets the standard and tone for how Butler team members drive guest relations
Coaches team members to recognize and build rapport with guests
Establishes processes to obtain guest preferences
Verifies Butler teams manage guests’ schedules
Verifies Butler teams maintain a high level of privacy
Verifies Butler teams address guests' service needs
Fosters positive guest relations
Assists other employees
Manages areas of operation to budget
Manages department controllable expenses
Supervises and approves the budgeting and ordering of product and supplies
Manages departmental budget
Interviews, hires and develops Butler team members
Communicates performance expectations
Reviews staffing levels
Verifies recognition of employees is taking place

Requirements:

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required

Additional Information:

Job Posted:
May 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Head Butler