Assistant General Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Atlanta

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

52000.00 USD / Year

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Job Description:

As a key member of the property leadership team, the Assistant General Manager works closely with the General Manager to oversee and guide the total operations of the property. Reporting to the General Manager, the Assistant General Manager is responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals while embodying McKibbon’s Guiding Principles.

Job Responsibility:

Assisting with the overall performance of the property’s operations, including (but not limited to) guest satisfaction, brand quality assurance, budget, labor, and associate satisfaction
Train fellow associates as it relates to brand and company standards to maximize revenue and reinforce superior service culture
Supervising associates with positive engagement to deliver high level of service, guest satisfaction and associate retention
Responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company
Inspect and oversee that safety and security standard service quality in all operations
Work closely with corporate teams in Human Resources, Accounting, Revenue Management, and Sales to ensure that property and company goals are achieved
Fill in where and when needed, in positions throughout the hotel operation
Responsible for completing administrative accounting processes and reporting and oversee that cash management policies are upheld
Attend and participate in weekly and monthly meetings at the hotel level and corporate level at the GM’s discretion
Oversee the day-to-day operations in the absence of the General Manager
Assist in hiring, training, and onboarding new employees
Conduct performance reviews and provide constructive feedback on your direct reports
Create employee schedules and ensure adequate staffing levels
Ensure proper documentation and reporting of guest and associate incidents or accidents
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression

Requirements:

Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
The skills and experience to lead a team to consistently deliver exceptional guest service
The ability to implement McKibbon procedures as they relate to cost control and inventory management
Ability to ensure that hotel policies and brand standards are consistently followed
Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds
Maintain a high level of professionalism, trust and responsibility
Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation
Sufficient communication and problem-solving skills both written and oral
The ability to develop the leadership qualities of all staff
The ability to maintain positive relationships with the management company, property owners, vendors and clients
Ability to work under pressure and handle multiple tasks
Must excel in high-pressure, fast-paced environments
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates

What we offer:

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Competitive Compensation with incentives
401K Savings Plan with 50% matching funds
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development
Wellbeats APP to support physical and mental wellness
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant General Manager