Assistant Front Office Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
India, Pune

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

Assist Front Office Manager in administering front office functions
Supervise Bell/Door Staff, Switchboard and Guest Services/Front Desk staff
Ensure efficient check in and check out processes
Maximize financial performance of department
Ensure guest and employee satisfaction
Implement customer recognition/service programs
Monitor adherence to credit policies
Participate in development of corrective action plans
Handle guest problems and complaints
Function in place of Front Office Manager in his/her absence

Requirements:

High school diploma or GED with 2 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
Interpersonal and communication skills to lead, influence, and encourage others
Ability to manage day-to-day operations and supervise employees
Experience in handling complaints, settling disputes, and resolving conflicts
Knowledge of front office policies, standards and procedures

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Access to opportunity
Non-discrimination policy

Additional Information:

Job Posted:
October 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Front Office Manager