Assistant Front Office Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Qatar, Doha

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role at The Ritz-Carlton Doha supports front office operations, supervises staff, and ensures guest satisfaction while maintaining luxury service standards in a 5-star resort environment.

Job Responsibility:

Assist Front Office Manager in supervising front office functions
direct staff on daily operations
ensure guest and employee satisfaction
maximize financial performance of the department
lead and encourage team members
manage complaints and disputes
improve service performance
implement corrective action plans
ensure compliance with front office policies
function as Front Office Manager in their absence.

Requirements:

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
excellent interpersonal and communication skills
ability to lead and manage employees
proficiency in handling complaints, resolving disputes, and delivering guest satisfaction
knowledge of front office policies, standards, and procedures.

Nice to have:

experience in managing day-to-day front desk operations
adept at improving service performance
familiarity with customer recognition/service programs
ability to collaborate in departmental meetings.

What we offer:

Accommodation, flight tickets, transportation, meals
exclusive training and leadership development programs
recognition and rewards for exceptional service
preferential members rates at Marriott hotels globally
dining and wellness discounts
medical insurance coverage
HR team support.

Additional Information:

Job Posted:
September 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Front Office Manager