Assistant Front Of House Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United Kingdom, London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As an Assistant Front Of House Manager at St. Pancras London, you will manage front office functions and staff on a daily basis, including Front Desk and Switchboard Operations. Responsibilities include improving guest and associate satisfaction, maximizing the financial performance of the department, and leading the Front Office team in delivering outstanding hospitality services. You will also support the duty management program and manage departmental meetings to achieve desired results while ensuring compliance with all relevant standards and procedures.

Job Responsibility:

Fostering associate commitment to provide excellent service, participating in daily stand-up meetings and modelling desired service behaviours in all interaction with guests and associates
Ensuring product & services delivered by Rooms operations meet or exceed guest expectations, creating customer loyalty and growing market share
Executing the brand’s service strategy and continually focusing on improving guest satisfaction
Leading the Front Office department on the absence of the FOH Manager
Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Serving as a leader in displaying outstanding hospitality skills
Empowering associates to provide excellent customer service
Observing service behaviours of associates and providing feedback to individuals
Maintaining high visibility in public areas during peak times
Providing immediate assistance to guests as requested
Interacting with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction
Supporting the Front Office team in handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Keeping Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Performing all jobs within the Front Office and Guest Services departments, as necessary
Ensuring compliance with all Front Office policies, standards and procedures
Conducting departmental meetings and continually communicating a clear and consistent message regarding the Front Office goals to produce desired results
Ensuring staff is trained to comprehend and utilize night audit procedures and reports
Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met

Requirements:

Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment
Strong attention to detail and understanding of quality management systems, standards, and procedures with a passion for delivering excellence in customer service
Exceptional interpersonal, organisational and communication skills with the ability to interact effectively at all levels
Proven leadership abilities with a track record of successfully leading and motivating teams with the ability to multitask
Ability to handle high pressure situations in a calm and efficient manner

What we offer:

31 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Bonus determined by personal and business performance
Private Medical Health coverage
Pension scheme participation
Life Assurance coverage
Annual Performance Review pay adjustments
Complimentary Gym and spa access
Free meals while at work
Dry-cleaning service availability
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
50% discount at any of the St Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Cycle to work scheme
Employee Assistance Programme access
Comprehensive Training and Development programme participation
Awards and recognition celebrations

Additional Information:

Job Posted:
August 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Front Of House Manager