This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Entry level management position responsible for leading and assisting with successful completion of daily shift requirements in front office areas including Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve operating budget while assisting in completing financial and administrative responsibilities.
Job Responsibility:
Lead and assist with daily shift requirements
Support management of Front Desk team
Monitor and support progress toward guest services goals
Ensure exceptional customer service
Manage projects and policies
Support handling of human resource activities
Utilize interpersonal and communication skills to lead and influence others
Coach, counsel and encourage employees
Handle complaints and resolve conflicts
Supervise staffing levels
Train staff on credit policies
Supervise same day selling procedures
Requirements:
High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major