Assistant Front Desk Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Snowmass

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

27.50 - 31.25 USD / Hour

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Job Description:

Entry-level management position supporting day-to-day Room Operations including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. Strives to ensure guest satisfaction, employee satisfaction, and achieve operating budget.

Job Responsibility:

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Runs and reviews critical information contained in room operations reports
Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operates all department equipment as necessary and reporting malfunctions
Ensures employees have the proper supplies and uniforms
Understands night audit procedures and being able to comprehend and utilize reports as necessary
Understands and complies with loss prevention policies and procedures
Communicates performance expectations employees in accordance with job descriptions for each position
Handles employee questions and concerns
Effectively schedules employees to business demands and tracks employee time and attendance
Supervises same day selling procedures to maximize room revenue and property occupancy
Verifies accuracy of room rates to maximize revenue opportunities
Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations
Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals
Understands the impact of Room Operations on the overall property financial goals and objectives
Assists in the investigation of employee and guest accidents
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary
Assists in the review of comment cards and guest satisfaction results with employees.

Requirements:

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area.

What we offer:

Wide range of benefits designed to support you and your family
Enrich your wellbeing
Empower your career
Spark new adventures.

Additional Information:

Job Posted:
October 17, 2025

Expiration:
November 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Front Desk Manager

Marriott Bonvoy

Location:United States, Snowmass

Category:Hospitality and Tourism

Contract Type:Employment contract