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Assists in leading the property’s segmented sales effort and implementing segment sales strategy to achieve revenue goals, customer satisfaction, and employee satisfaction. Responsibilities include developing and executing sales strategies, maximizing revenue, managing sales activities, analyzing data, and ensuring exceptional customer service.
Job Responsibility:
Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment
assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business
works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS
assists with the development and implementation of promotions, both internal and external
provides positive and aggressive leadership to ensure maximum revenue potential
recommends booking goals for sales team members
approves space release for catering to maximize revenue in the absence of a Business Evaluation Manager
participates in sales calls with members of sales team to acquire new business or close on business
executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals
assists Revenue Management with completing accurate six period projections
reviews sales and catering guest satisfaction results to identify areas of improvement
interacts with guests to obtain feedback on product quality and service levels
meets with guests during pre- and post-convention meetings to obtain feedback on quality of product, service levels, execution against contract and overall satisfaction
incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
ensures that a customer recognition program is in effect throughout Sales
executes and supports the company’s Customer Service Standards and property’s Brand Standards
develops and manages relationships with key stakeholders, both internal and external
works collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative
attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers
Requirements:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in the sales and marketing or related professional area
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing or related professional area
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