Assistant Director Loss Prevention, Marriott Bonvoy

Marriott Bonvoy

Location:
Cayman Islands, Grand Cayman

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Assistant Director of Loss Prevention manages security/loss prevention operations, focuses on guest and employee satisfaction, ensures compliance with safety procedures, and assists the Director of Loss Prevention in managing departmental functions. The role emphasizes protecting property assets, preventing accidents, and maintaining relationships with local law enforcement authorities. Key aspects include supervision of security staff, conducting investigations, implementing risk control plans, and delivering outstanding customer service in line with The Ritz-Carlton’s Gold Standards.

Job Responsibility:

Manages security/loss prevention operations on a daily basis
Protection of property assets, employees, guests and property
Accident and fire prevention and response
Ensures all areas of the property are safe and secure
Maintains logs, certifications and documents required by law and Standard Operating Procedures
Develops and maintains a working relationship with local law enforcement authorities
Ensuring guest and employee satisfaction while achieving the operating budget
Assists in the development and implementation of emergency procedures
Collaborates with the Director of Loss Prevention on ways to continually improve departmental performance
Supervises security staff to effectively monitor and protect property assets
Assists Director of Loss Prevention in establishing guidelines and training
Communicates critical information to Loss Prevention officers
Sets a positive example for guest relations.

Requirements:

A minimum of 2 years’ experience in the security/loss prevention and a minimum of 4 years experience in a management capacity in Security/Loss Prevention or related field
2-year degree from an accredited university in Criminal Justice or related major required
Excellent verbal and written communication skills
Computer literacy
Certification in First Aid, CPR and AED
Experience in working with a multicultural team
Strong leadership skills
Ability to work under various working conditions and stress while maintaining a professional and calm personality
Ability to manage emergency and weather related situations and the ability to plan for these events as needed
Strong desire to deliver outstanding customer service
Understanding of safety procedures, protocols and various safety rules & laws in accordance with company brand standards
Great analytical skills and an eye for details
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
Ability to handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Ability to conduct investigation of all losses of property assets and refers to proper management for disposition.

Nice to have:

Experience working with a multicultural team
Strong leadership skills
Great analytical skills and an eye for details.

What we offer:

Equal opportunity employment
Global career opportunities
Chance to be part of a global hospitality network
Training on company standards and Service Values
Opportunity to deliver exceptional customer service.

Additional Information:

Job Posted:
October 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Director Loss Prevention