Assistant Collections Officer, HSBC

HSBC

Location:
Hong Kong, Mongkok

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Assistant Collections Officer position in Retail Banking and Wealth Credit Control Services, responsible for debt collection activities and supporting administrative tasks

Job Responsibility:

Responsible for daily debt collection activities (including dunning calls, force liquidation of pledged collaterals, initiation and monitoring of legal action for procession of property, handling of property sale) of various secured products
Support administrative tasks such as account maintenance, account transactions, etc.
Handling procurement process to issue purchase order to vendors and checking of bill payment of collection cost
Performing UAT for system enhancement
Handling customer complaint and branch enquiries

Requirements:

Completed HKCEE / HKDSE with at least five subjects at Grade E / Level 2 / 'Attained' or above including Chinese, English and Mathematics
With banking experience, preferably with exposure to debt collection operations
Strong self-motivation, with ability to work independently and under pressure
Good interpersonal, negotiation and problem solving skills
Good knowledge of application software such as MS Word, Excel and Access
Proficiency in both English and Chinese, with fluency in Putonghua an advantage
Great sense of ownership and servicing mindset to ensure efficient and effective customer service

Nice to have:

Banking experience with exposure to debt collection operations
Fluency in Putonghua

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages

Additional Information:

Job Posted:
August 28, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Assistant Collections Officer