Assistant Client Accounts Receivable Manager

• Coordinator Management: Provide day‑to‑day coaching, and guidance to Client Accounts Coordinators to ensure consistent performance and professional development
• Monitor the accuracy, quality, and efficiency of coordinator outputs, including invoices, reconciliations, communications, and Freshdesk ticket management
• Serve as the escalation point for complex client issues, supporting coordinators in problem‑solving and ensuring resolutions adhere to policy and maintain client satisfaction
• Drive adoption of best practices, process improvements, and compliance standards across the coordinator team
• Client Accounts Activities: Overseeing the billing and issuing of all client related financial outputs e.g. invoices, statements, terms letters etc, working closely with the relevant post-sale coordinator and/or shipping lead
• Managing “no bid” clients and escalate requests as appropriate to ensure swift decision making and communication to clients
• Working closely with the bids office to reconcile all necessary information to invoice the sale and avoid after sale reinvoicing requests
• Taking deposit or requesting bank reference when necessary and processing deposit refund for unsuccessful bids
• Managing or escalating all extended payment term requests in respect of the corporate governance thresholds and ensure all required documentation is obtained before a sale in coordination with the business manager/director
• Proactively “close” a sale financially: collecting and managing all outstanding client debt and collaborating with client service operations to facilitate collection or shipments once payment has been completed
• Working with expert departments and relationship managers in respect of extended payment terms, property release, trade credit facilities, anti-money laundering (AML) regulations and debt collection
• Using discretion within corporate governance in respect of credit, payment terms, property release and the managing and collecting of charges (e.g. interest, storage)
• Managing chargebacks as part of the auto charge process as well as monitoring Adyen and Stripe
• Responsible for all payment activity reconciliations (including wire and credit card payment reports)
• Support compliance based activities, for example the collection of client due diligence forms (if required)
• Client Accounts Management: Responsible for contributing to the end to end delivery of the positive client-first experience
• Supporting in the compilation and maintenance of current process documentation
• Maintain SLAs for client communication (phone
• email
• Freshdesk) and act as point of escalation from 3rd Parties (such as call centre)
• Be prepared to support applicable client account activity at both a regional and global level
• Staying current with AML and other company policies & procedures
• Contributing to management reporting in respect of debtors and provisions
• Collaborating with technical experts, e.g. payments team, legal, compliance, tax, wider finance team etc and take ownership of all escalated issues that relate to buyer payments
• Collaborating with all areas of client service operations to ensure high standards of service delivery to clients, practice continuous improvement and be accountable for buyer NPS feedback
• Providing ad hoc support, including covering cashiers counter as needed

• Degree holder in business administration or equivalent field preferred
• At least 3-4 years’ related work experience
• Previous financial experience in a professional/financial services field or experience of debt collection in an international luxury business preferred
• Excellent client service skills with demonstrated capability in active listening, empathy, service orientation and patience
• Exemplary written and verbal communication skills and a high level of attention to detail
• A flexible and pragmatic thinker who will take ownership of situations and processes and manage them to conclusion
• Understanding of how to escalate to management appropriately to ensure a smooth client experience
• Highest standard of confidentiality, discretion and work ethic
• Organized, methodical and possesses a strong team spirit
• Comfortable working in a fast paced and reactive environment with the ability to remain calm under pressure
• Ability to work both independently and to partner with colleagues
• Prior experience with SAP is an advantage
• Strong knowledge of Microsoft Office particularly Word, Excel, Outlook
• Able to work in the office especially on live sale days to support bidder vetting
• Able to work evenings and weekends as and when required
• Fluent in English, Cantonese and Mandarin

Prior experience with SAP is an advantage