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The Subject Matter Expert will focus on delivering worldwide Corporate Event announcements and ensuring the quality-driven delivery of event capture service within the Custody Asset Servicing Event Capture team at Citi. The role supports the Domestic Custody EMEA product, ensuring adherence to governance standards, and involves strategic business initiatives, collaboration across teams, training staff, and identifying operational risks.
Job Responsibility:
Taking information from golden sources and apply to operating systems
Monitoring and handling exceptions basing on experience and knowledge
Acting at a right time in line with operational notes
Troubleshoot and resolve operational and technical issues that require deep domain expertise
Serve as the primary authority and go-to resource for in-depth knowledge in Corporate Action Event Capture area
Provide technical direction and expert support to operational readiness teams, management, and other stakeholders
Stay abreast of technological upgrades within the processing systems to proactively recommend their adoption where beneficial
Participate in UAT testing, analysis of received evidence and providing sign offs for technological upgrade
Act as a trainer to junior and mid-level operational staff, fostering skill development and elevating the overall market and technical competency of the team
Develop and deliver operational and technical training, workshops, and documentation to disseminate knowledge across the organization
Establish and maintain best practices, standards, and guidelines for the specified domain
Collaborate effectively with cross-functional teams, including internal clients, product management, operational readiness, and business units, to ensure successful process execution
Represent the organization as a domain expert in internal and external forums
Identify potential operational risks and challenges
Ensure that all solutions and processes comply with relevant regulatory requirements and internal governance standards
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