Asia Client Tax Operations Lead

• Lead and oversee tax operations for APAC and NAM clusters, ensuring timely and compliant delivery of indirect tax (GST/VAT) reporting and related processes
• Govern tax operations services provided by shared service centers (CSC), ensuring consistent standards, service quality and strong control frameworks
• Represent the region in global tax governance forums, driving alignment with enterprise tax strategies
• Partner with local corporate tax & finance teams to monitor, interpret and operationalize changes in VAT/GST legislations
• Engage with local tax authorities, manage operational audits, and oversee regulatory submission and inquires
• Identify, assess, and mitigate operational and tax risks through proactive controls, timely escalations and remediation efforts
• Collaborate with cross functional stakeholders (Finance, product, tech, legal) to drive digital tax transformation and enhance process efficiency
• Lead, coach and develop a high performing regional team with a strong service mindset and accountability
• Support additional regulatory tax reporting such as U.S. Qualified Intermediary, FATCA, and Automatic Exchange of Information (CRS Reporting)
• Develop business requirements for system-related enhancements and manage the end-to-end implementation of new or amended taxes
• Support change management, training and continuous improvement across tax operations functions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

• A good track record of experience in tax operations, indirect tax compliance, or regulatory reporting in financial services
• Deep knowledge of APAC VAT/GST frameworks and strong familiarity with global regulations such as EU ViDA, SAF-T, and e-invoicing standard (e.g, Peppol, SDI)
• Proven track record of managing cross border teams and working with global tax, legal, finance and technology partners
• Hands on experience with tax audits, remediation programs and process risk management
• Knowledge about the Double Tax Treaty Agreements, International Taxation, Custody Operations, Relief at source and reclaim
• Knowledge of US Tax reporting FATCA, US1099 and CRS regulation is a plus
• Senior to advanced level experience in a related role with appropriate experience in people management preferred
• Strong multi-tasking, organizational and time management skills with experience in continuously following up with various stakeholders and execution teams
• Ability to take initiative, self-motivate and consistently demonstrate a results-driven mindset
• Strong analytical skills with the ability to conduct detailed analyses of complex tax processes
• High level of integrity and ability to handle sensitive and confidential information in compliance with client data privacy laws
• Critical thinking and drawing logical conclusions

Knowledge of US Tax reporting FATCA, US1099 and CRS regulation

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