Aruba Technical Assistant Centre Engineer Job at Hewlett Packard Enterprise (Ariana)

New

Cross Technology Service Delivery Field Support Engineer

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry le...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
Valid CCNA Certification required
Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony
Entry level experience in technical support to clients
Entry level experience in diagnosis and troubleshooting
Entry level experience providing remote support in Collaboration technologies
Entry level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.)
Entry level understanding of Network routing and switching

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

New

Cross Technology Service Delivery Field Support Engineer (L1)

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry le...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
Collaboration certifications such as - Valid CCNA Certification required
Microsoft Voice certification (MS700 & MS720) advantageous
and Webex Calling certification advantageous
Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony
Entry level experience in technical support to clients
Entry level experience in diagnosis and troubleshooting
Entry level experience providing remote support in Collaboration technologies

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

New

Cross Technology Service Delivery Field Support Engineer

The Cross Technology Service Delivery Field Support Engineer (L3) is a seasoned ...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
Cisco Dev Net certification preferred
Valid CCNP Collaboration Certification required
Seasoned experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony
Seasoned experience in technical support to clients
Seasoned experience in diagnosis and troubleshooting
Seasoned experience providing remote support in Collaboration technologies
Seasoned experience in relevant technology (Cisco and it's product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling & Webex Contact Centre etc.)
Sound knowledge of Network routing and switching

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates third line support calls assigned and identify the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L4 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

New

Cross Technology Service Delivery Field Support Engineer (L2)

Join a leading technology firm as a Cross Technology Service Delivery Field Supp...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
Collaboration certifications such as - Valid CCNP Collaboration Certification required
Microsoft Voice certification (MS700 & MS720) advantageous
Valid Webex Calling & Webex Contact Centre certification
Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony
Moderate level experience in technical support to clients
Moderate level experience in diagnosis and troubleshooting
Moderate level experience providing remote support in Collaboration technologies

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

New

Business Development

Icetea Software is a subsidiary of Icetea Labs, specializing in developing innov...

Location

Vietnam , Ha Noi

Salary:

35000000.00 VND / Month

Icetea Software

Expiration Date

Until further notice

Requirements

Minimum 3 years in Business Development or similar roles in technology/software industries
Preferably with experience in team leadership or management
Strong understanding of IT Outsourcing services and software project implementation processes
Knowledge of Blockchain/Web3 is a plus
Excellent communication and negotiation skills in English (Japanese or Korean is a significant advantage)
Strategic thinking and deep understanding of target markets
Leadership and team management capabilities
Proactive, independent, and adaptable in a fast-paced environment
Experience working with enterprise clients or managing strategic partnerships
Bachelor’s degree in Business, Marketing, or related fields

Job Responsibility

Market Development Strategy: Develop and implement strategies to expand and grow across multiple markets (Japan, Web3/Blockchain, English-speaking regions)
Client Acquisition: Oversee lead generation activities to ensure a steady pipeline of potential clients
Relationship Management: Build and maintain strong, long-term relationships with clients and strategic partners
Market Research: Stay updated on industry trends, competitor activities, and emerging technologies to identify new opportunities
Internal Collaboration: Work closely with technical, delivery, and project management teams to ensure solutions meet client requirements
Reporting: Monitor team performance, analyze data, and report insights to senior management
Team Management (if applicable): Lead and manage the Business Development team, set goals, track performance, and provide training to achieve results

What we offer

Competitive salary: Upto 35M + performance-based bonus
13th month salary
Opportunity to lead the BD team and shape the company’s global expansion strategy
Leadership training and professional development
Dynamic, creative, and collaborative work environment
Labor Contract and Social Insurance according to Vietnamese Law
12 annual leaves and other holidays as regulated by the State
Attractive bonus policy (annual performance and salary review, project bonus, holiday and birthday bonus....)
Periodic health check and premium insurance package
Latest equipment and devices

Fulltime

New

Business Development

JOB DESCRIPTION (only base in Vietnam)

Location

Vietnam , Ha Noi

Salary:

Not provided

Icetea Software

Expiration Date

Until further notice

Requirements

Candidates currently based in Hanoi
1+ year of experience in developing the Japanese market or a similar role in any industry
Understanding and strong interest in ITO/outsourcing and information technology
Preference for candidates who have worked or lived in Japan
Excellent communication skills: fluent in Japanese (other languages are a plus)
Proactive, able to work independently and collaborate effectively in a team
Knowledge of proposal preparation, contract signing, and client relationship management

Job Responsibility

Search and develop potential clients in the Japanese market
Arrange and schedule meetings for the CEO based in Japan
Handle paperwork, contracts, and coordinate with the Vietnam team to prepare proposals
Welcome clients visiting Vietnam or support the Vietnam team during business trips to Japan
Ability to travel to Japan (priority for candidates with prior Japan trip experience)
Knowledge of ITO (IT Outsourcing) services and software project implementation processes

What we offer

Salary: Upto 30M + Commission
12 annual leaves and other holidays as regulated by the State
Opportunity for business trips to Japan, working directly with the CEO and Japanese clients
Performance-based bonuses
Dynamic environment with career growth toward BD Manager for the Japan market
13th-month salary, labor contract, and social insurance according to Vietnamese law
Attractive bonus policy (annual performance and salary review, project bonus, holiday and birthday bonus, etc.)
Periodic health check and premium insurance package
Latest equipment and devices provided
On-the-job training with empowered development space

Fulltime

New

Sales Executive

ABOUT US Icetea Software is a subsidiary of Icetea Labs, specializing in develop...

Location

Vietnam , Ha Noi

Salary:

Not provided

Icetea Software

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Economics, Information Technology, or related fields
1–2 years of experience in IT sales or B2B sales
experience in software or solution sales is a strong plus
Excellent communication, negotiation, and presentation skills
Tech-savvy mindset with a basic understanding of software, systems, AI, and blockchain
Good command of English or Japanese (depending on target market) is an advantage
Proactive, persistent, and result-oriented, with the ability to work under sales pressure

Job Responsibility

Develop and maintain relationships with potential clients in the information technology sector
Consult, present, and propose software, AI, blockchain, or app development solutions that meet client requirements
Negotiate and close contracts with clients and partners

What we offer

Competitive salary (upto 25M)
13th month salary
Labor Contract and Social Insurance according to Vietnamese Law
12 annual leaves and other holidays as regulated by the State
Attractive bonus policy (annual performance and salary review, project bonus, holiday and birthday bonus....)
Periodic health check and premium insurance package
Latest equipment and devices
On-the-job training with empowered development space
Tea and coffee break with snacks, team building, sports, esports, unlimited parties

Fulltime

New

Business Development

ABOUT US Icetea Software is a subsidiary of Icetea Labs, specializing in develop...

Location

Vietnam , Ha Noi

Salary:

Not provided

Icetea Software

Expiration Date

Until further notice

Requirements

1+ years of experience in business development
Undergraduate or recent graduate in business or economics
Professional proficiency in spoken and written Korea (Korean language certificate equivalent to TOPIK 5 or higher)
Eager-to-learn, resilient, and challenge-oriented individual
Possess a data-oriented and customer-centric mindset
Excellent proficiency in Microsoft Office applications

Job Responsibility

Finding Korean customers who want to use IT Outsourcing & Software Development services
Provide support in the preparation of sales kits and materials
Assume the role of an account manager in the onboarding process, ensuring client satisfaction through timely support and follow-ups
Conduct sourcing activities to identify potential clients and actively contribute to building a comprehensive client database
For ambitious individuals eager to self-challenge, the scope of work can be extended to include: Proactively reach out to new clients to introduce our services
Conduct pitching meetings with potential clients for partnership establishment

What we offer

Competitive salary
13th month salary
Labor Contract and Social Insurance according to Vietnamese Law
12 annual leaves and other holidays as regulated by the State
Attractive bonus policy (annual performance and salary review, project bonus, holiday and birthday bonus....)
Periodic health check and premium insurance package
Latest equipment and devices
On-the-job training with empowered development space
Tea and coffee break with snacks, team building, sports, esports, unlimited parties
A buzzing space full of globally influential technical founders and business establishing experts

Fulltime

Aruba Technical Assistant Centre Engineer

Hewlett Packard Enterprise

Location:
Tunisia , Ariana

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 20, 2025

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