Area Service Manager

• Operational Management: Manage and coordinate service operations across the assigned area to ensure SLA compliance
• Allocate and schedule engineers effectively to meet service demand
• Monitor service performance, including first-time fix rates, response times, and efficiency
• Implement local process improvements to optimize operations
• Team Leadership: Supervise engineers and service staff in the area, providing coaching, guidance, and performance feedback
• Support training and development initiatives to ensure staff competence
• Promote a culture of safety, accountability, and operational excellence
• Customer & Account Management: Maintain close contact with clients within the area to ensure satisfaction and address issues promptly
• Handle day-to-day escalations and resolve operational problems efficiently
• Support service renewals by ensuring high-quality service and client engagement
• Financial & Compliance Responsibilities: Monitor area-specific budgets and control operational costs
• Support the Regional Service Manager in achieving area Gross Margin (%) and EBIT targets
• Ensure adherence to regulatory, safety, and technical standards
• Onboarding & Service Contracts: Support onboarding of new clients in the area, ensuring smooth transition and initial service delivery
• Assist in contract renewals, providing operational insight and supporting customer engagement
• KPIs & Reporting: Track and report on area operational KPIs, including SLA compliance, engineer productivity, and customer satisfaction
• Provide regular updates and insights to the Regional Service Manager
• Engineers Overtime & Resource Management: Approve local engineer overtime in line with operational needs and budget
• Adjust staffing and resources dynamically to maintain operational continuity

Relevant technical or engineering qualification in fire, security, or related field.