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The Sureserve Group of businesses provides market-leading compliance and energy services across the UK. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Job Responsibility:
Responsible for customer services including complaint resolution
Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle
Attend all contract meetings and report back to the Head of Region
Monitor parts usage and credit returns to procurement department
To ensure compliance is met on all contracts
Responsible for all financial invoicing on time and chargeable works management
Ensure letter procedure is adhered to and take full responsibility for no access procedure
Achieving and maintaining 100% compliance on servicing programmes
Manage key functions and roles within the Region
Be the main link with our clients in terms of contract management
Handle all forms of feedback from customers and clients and take appropriate action
take the lead on championing customer service
Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
Assist in the preparation of bidding and contracting for new work
Heavily involved in recruiting and monitoring probationary periods
All associated ad-hoc administrative duties
Requirements:
Qualified Domestic Gas Engineer (holding current ACS qualification)
Previous Area Manager experience preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Highly proficient in MS Office, in particular Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills
What we offer:
Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme