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Apps Support Sr Analyst

https://www.citi.com/ Logo

Citi

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Apps Support Sr Analyst is a seasoned professional role that involves providing technical and business support, maintaining application systems, ensuring functionality, and problem-solving within Citi applications. The role requires analytical skills, technical expertise, and strong communication abilities.

Job Responsibility:

  • Provide technical and business support for users of Citi applications
  • maintain application systems running in daily operations
  • manage, maintain, and support applications and their environments
  • perform start of day checks, continuous monitoring, and regional handover
  • perform same day risk reconciliations
  • develop and maintain technical support documentation
  • identify ways to maximize application potential
  • assess risk and escalate production issues
  • ensure storage and archiving procedures are in place
  • formulate scope and objectives for complex enhancements
  • review and develop contingency planning for applications
  • partner with development and support areas for bug fixes and support tooling
  • participate in application releases
  • engage in post-implementation analysis
  • identify risks, vulnerabilities, and security issues
  • act as liaison between users and technology teams
  • adhere to service level agreements
  • take ownership of support projects
  • operate with limited supervision and exercise independence of judgment
  • act as subject matter expert to senior stakeholders

Requirements:

  • 5-8 years experience in an Application Support role
  • experience installing, configuring or supporting business applications
  • advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • demonstrated analytical skills
  • issue tracking and reporting using tools
  • knowledge/experience of problem Management Tools
  • good all-round technical skills
  • effectively share information with other support team members and with other technology teams
  • ability to plan and organize workload
  • consistently demonstrates clear and concise written and verbal communication skills
  • ability to communicate appropriately to relevant stakeholders

Nice to have:

  • FIX protocol knowledge
  • Python and Perl
  • Linux/Unix Shell Scripting
  • SQL database
  • clear communication skills
  • team attitude
  • passion to grow within prod support space
What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages
  • planned time off (vacation)
  • unplanned time off (sick leave)
  • paid holidays

Additional Information:

Job Posted:
August 23, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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