Apps Support Sr Analyst

• Provides technical and business support for users of Citi Applications, including providing quick resolutions to app issues
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
• Performs start of day checks, continuous monitoring, and regional handover
• Performs same-day risk reconciliations
• Develops and maintains technical support documentation
• Identifies ways to maximize the potential of the applications used
• Assesses risks and impacts of production issues and escalates to business and technology management in a timely manner
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
• Participates in application releases, from development, testing and deployment into production
• Engages in post-implementation analysis to ensure successful system design and functionality
• Identifies risks, vulnerabilities, and security issues, and communicates impact
• Acts as a liaison between users/traders, internal technology groups, and vendors
• Acts as advisor or coach to new or lower-level analysts
• Active involvement in and ownership of Support Project items covering Stability, Efficiency, and Effectiveness initiatives.

• 9+ years experience in an Application Support role
• Must Have Big data – spark, Hive, impala
• Minimum 5 years in Data support (ETL process, data investigations, ETL tools such as – Abinitio or informatica or Talend)
• Scripting language – SQL and UNIX
• Nice to have Python
• Ready to work in shifts (rotational, incl weekends)
• Experience installing, configuring or supporting business applications
• Experience with some programming languages
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders.

Python

• Equal opportunity employer
• Accessibility accommodations for persons with disabilities.