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Apps Support Officer

https://www.citi.com/ Logo

Citi

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Location:
India , Pune

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Apps Support Intmd Analyst is a developing professional role that provides technical and business support for users of Citi Applications. Responsibilities include application releases, disaster recovery testing, problem analysis, and developing technical documentation.

Job Responsibility:

  • Provides technical and business support for users of Citi Applications
  • Field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long-term remediation
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • Perform post-release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Analyze applications to identify risks, vulnerabilities and security issues
  • Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
  • Active involvement and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and compliance requirements.

Requirements:

  • 5+ years’ experience
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Participation in some process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Basic Business knowledge/understanding of financial markets and products
  • Knowledge/experience of problem Management Tools
  • Understands how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information
  • Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication, and interpersonal skills
  • Good knowledge of the business and its technology strategy
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Knowledge of issue tracking and reporting using tools
  • Good all-round team member
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholder
  • Technical skills on AIX, Linux, Oracle
  • Experience in Autosys Job Scheduling and setup
  • Basic understanding of network topology, Firewalls and Load balancers.

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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