Apps Support Intmd Analyst, Citi

Citi

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst is a developing professional role responsible for providing technical and business support for users of Citi applications. This includes utilizing knowledge of apps support procedures, concepts, and tools to resolve issues, analyze risks, and ensure efficient operations within the technology environment.

Job Responsibility:

Provides technical and business support for users of Citi applications
Utilizes good understanding of apps support procedures and concepts to field issues and queries from stakeholders
Develops a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Acts as a liaison between users, internal technology groups, and vendors
Participates in disaster recovery testing
Participates in application releases from development, testing, and deployment into production
Performs post release checkouts after application releases and infrastructure updates
Develops and maintains technical support documentation
Analyzes applications to identify risks, vulnerabilities, and security issues
Makes evaluative judgments based on analysis of factual information
Resolves problems by identifying and selecting solutions
Cooperates with Development colleagues to prioritize bug fixes and support tooling requirements
Operates with a limited level of direct supervision
Exercises independence of judgment and autonomy
Assesses risk during business decisions while ensuring compliance with applicable laws, rules, and regulations

Requirements:

2-5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/understanding of financial markets and products
Knowledge/experience of problem Management Tools
Understands how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively shares information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholders

What we offer:

Equal opportunity employer
Adherence to EEO Policy
Commitment to diversity, equity, and inclusion

Additional Information:

Job Posted:
June 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Apps Support Intmd Analyst