Apps Support Intmd Analyst, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst is a developing professional role requiring technical and business support skills for Citi Applications. It includes analytical thinking, data integration, and ensuring the quality and timeliness of service delivery. The role impacts both the team and business outcomes.

Job Responsibility:

provides technical and business support for users of Citi Applications
utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
develops a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
acts as a liaison between users/traders, interfacing internal technology groups and vendors
participates in disaster recovery testing
participates in application releases, from development, testing and deployment into production
performs post release checkouts after application releases and infrastructure updates
develops and maintains technical support documentation
considers implications of the application of technology to the current environment
analyzes applications to identify risks, vulnerabilities and security issues
makes evaluative judgments based on analysis of factual information, resolves problems by identifying and selecting solutions
cooperates with Development colleagues to prioritize bug fixes and support tooling requirements
impacts own team and closely related work teams
exchanges ideas and information
actively involved in and owns Support Project items covering Stability, Efficiency, and Effectiveness initiatives
performs other duties and functions as assigned in a concise and logical manner
operates with a limited level of direct supervision
exercises independence of judgment and autonomy
acts as SME to senior stakeholders and/or other team members
assesses risk when business decisions are made, demonstrating compliance with laws, rules, policies, and ethical judgment

Requirements:

2-5 years experience
basic knowledge or interest about apps support procedures, concepts and of other technical areas
participation in some process improvements
previous experience or interest in standardization of procedures and practices
basic Business knowledge/understanding of financial markets and products
knowledge/experience of problem Management Tools
understands how own sub-function integrates within the function and commercial awareness
evaluates (sometimes complex) situations using multiple sources of information
developed communication and diplomacy skills to persuade and influence
good customer service, communication and interpersonal skills
good knowledge of the business and its technology strategy
consistently demonstrates clear and concise written and verbal communication skills
knowledge of issue tracking and reporting using tools
good all-round team member
effectively shares information with other support team members and with other technology teams
ability to plan and organize workload
ability to communicate appropriately to relevant stakeholders
conocimientos en Tecnología de Bases de Datos (ORACLE 19c)
conocimiento en SQL Server
conocimiento en Linux red had
conocimiento en Windows Server
conocimiento en Java SE / Java EE
conocimiento en Shell script
experiencia con tecnologías de monitoreo y soporte de servicios: Service Now, Splunk, AppDynamics, Evolven, Starfleet
inglés 70% escrito y hablado
conocimiento de ITIL
conocimiento en Aplicativo Visual Time
conocimiento en Aplicativo Siesweb
conocimiento en Aplicativo Cyberlife

Additional Information:

Job Posted:
May 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Apps Support Intmd Analyst