Apps Support Intmd Analyst, Citi

Citi

Location:
Singapore, Singapore

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst is a developing professional role, requiring a solid understanding of industry practices, analytical thinking, and the ability to resolve moderately complex issues. The candidate will support Citi Applications, act as a liaison with stakeholders and technology teams, and participate in disaster recovery and release management processes. The role requires strong technical skills, communication abilities, and adaptability.

Job Responsibility:

Provide technical and business support for users of Citi Applications
Utilize understanding of apps support procedures to field issues and queries from stakeholders
Provide short-term resolutions and work with technology partners for long-term remediation
Develop a comprehensive understanding of how areas of apps support integrate to achieving business goals
Act as a liaison between users/traders, internal technology groups, and vendors
Participate in disaster recovery testing
Participate in application releases, including development, testing, and deployment into production
Perform post-release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Analyze applications to identify risks, vulnerabilities, and security issues
Make evaluative judgments based on factual information and prioritize bug fixes
Ensure quality of work provided by self and the team
Take active involvement and ownership of Support Project items covering Stability, Efficiency, and Effectiveness
Operate with a limited level of supervision
Appropriately assess risk in decisions and act with ethical judgment

Requirements:

4+ years experience in Application Support role
ITRS
ITIL
Autosys
ETL
AppDynamics
MongoDB
ECS
Ambrosia
Capital Markets Domain Knowledge
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/understanding of financial markets and products
Knowledge/experience of problem Management Tools
Developed communication and diplomacy skills
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder
Bachelor’s/University degree or equivalent experience

Additional Information:

Job Posted:
June 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Apps Support Intmd Analyst