Apps Support Intmd Analyst

• Provides technical and business support for users of Citi Applications
• utilizes good understanding of apps support procedures and concepts
• basic knowledge of other technical areas to field issues and queries from stakeholders
• provide short-term resolutions
• work with relevant technology partners for long term remediation
• develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
• acts as a liaison between users/traders, interfacing internal technology groups and vendors
• participates in disaster recovery testing
• participates in application releases, from development, testing, and deployment into production
• performs post-release checkouts after application releases and infrastructure updates
• develops and maintains technical support documentation
• considers implications of the application of technology to the current environment
• analyzes applications to identify risks, vulnerabilities, and security issues
• makes evaluative judgments based on analysis of factual information
• resolves problems by identifying and selecting solutions
• cooperates with Development colleagues to prioritize bug fixes and support tooling requirements
• actively involved in and owns support project items covering Stability, Efficiency, and Effectiveness
• performs other duties and functions as assigned
• exercises independence of judgment and autonomy
• acts as SME to senior stakeholders or other team members
• assesses risk when business decisions are made, ensuring compliance with applicable laws, rules, and regulations while safeguarding Citigroup, its clients, and assets.

• 2-5 years experience
• basic knowledge or interest about apps support procedures, concepts and of other technical areas
• participation in some process improvements
• previous experience or interest in standardization of procedures and practices
• basic business knowledge/understanding of financial markets and products
• knowledge/experience of problem management tools
• understanding of how own sub-function integrates within the function and commercial awareness
• evaluates (sometimes complex) situations using multiple sources of information
• developed communication and diplomacy skills to persuade and influence
• good customer service, communication, and interpersonal skills
• good knowledge of the business and its technology strategy
• consistently demonstrates clear and concise written and verbal communication skills
• knowledge of issue tracking and reporting using tools
• good all-round team member
• effectively share information with other support team members and with other technology teams
• ability to plan and organize workload
• ability to communicate appropriately to relevant stakeholders
• programming skills in web development (backend: PL/SQL, frontend: .NET)
• knowledge of databases (preferably Oracle)
• knowledge of technological architectures
• knowledge of general software (operating systems WINDOWS/UNIX, data analysis tools)
• desirable knowledge and experience in insurance processes
• experience in analysis, design, and development of applications.

desirable knowledge and experience in insurance processes