Apps Support Intmd Analyst

• Provide technical and business support for users of Citi Applications
• Utilize understanding of apps support procedures and concepts as well as basic knowledge of other technical areas to field issues and queries
• Provide short-term resolutions and work with technology partners for long-term remediation
• Develop a comprehensive understanding of how apps support integrates with achieving business goals
• Act as a liaison between users, internal technology groups, and vendors
• Participate in disaster recovery testing
• Participate in application releases, testing, and deployment into production
• Perform post-release checkouts after application releases and infrastructure updates
• Develop and maintain technical support documentation
• Analyze applications to identify risks, vulnerabilities, and security issues
• Cooperate with development colleagues to prioritize bug fixes and support tooling requirements
• Ensure the quality of work provided by self and others
• Participate in Support Project items covering stability, efficiency, and effectiveness initiatives
• Perform other duties as assigned
• Assess risks when business decisions are made and follow compliance regulations

• 5-10 years of experience
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas
• Participation in some process improvements
• Previous experience or interest in standardization of procedures and practices
• Basic Business knowledge/understanding of financial markets and products
• Knowledge/experience of problem Management Tools
• Understanding of how own sub-function integrates within the function and commercial awareness
• Ability to evaluate situations using multiple sources of information
• Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

Equal opportunity employment