Apps Support Intermediate Analyst, Citi

Citi

Location:
Poland, Warsaw

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact.

Job Responsibility:

Provide technical and business support for users of Citi Applications
Utilize good understanding of apps, support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders
provide short-term resolutions and work with relevant technology partners for long term remediation
Participate in application releases, from development, testing and deployment into production
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation

Requirements:

Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Knowledge/ experience of problem Management Tools
Good customer service, communication and interpersonal skills
Consistently demonstrating clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder

What we offer:

Working in an international environment in one of the greatest financial institutions worldwide
An enjoyable and challenging learning path, which leads to a deep understanding of Citi’s products and services
Competitive salary and social benefits (medical care, multisport, life insurance, award-winning pension plan, holiday allowance, hybrid work model, paternity/maternity scheme, award/recognition system, very lucrative employee referral program, and other)
Consideration for a yearly bonus
International projects in a culturally diverse and dynamic environment as well as learning top quality organizational culture
A supportive workplace for professionals returning to the office from childcare leave
Abundance of internal job opportunities locally and globally

Additional Information:

Job Posted:
May 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Apps Support Intermediate Analyst