Apps Support Intermediate Analyst, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intermediate Analyst is a developing professional role that provides technical and business support for users of Citi applications. The role involves ensuring the quality and timeliness of service provided, analyzing applications for risks and vulnerabilities, and participating in application releases, among other duties. The position requires knowledge of application support, DevOps mindset, financial accounting domain knowledge, and technical skills in tools like Unix commands, Oracle SQL, ETL, and WebSphere.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Considers implications of the application of technology to the current environment
Analyzes applications to identify risks, vulnerabilities and security issues
Makes evaluative judgments based on analysis of factual information
Resolves problems by identifying and selecting solutions
Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
Directly impacts the business by ensuring the quality of work provided by self and others
Impacts own team and closely related work teams
Exchanges ideas and information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Performs other duties and functions as assigned in a concise and logical manner
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and/or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations

Requirements:

Previous experience in application development and/or Application support
Previous experience in Ab Initio and Database related projects
Previous experience with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like App Dynamic
Knowledge on IT service process ITIL and have mindset of DevOps & Knowledge on Abinitio, Hadoop and shell scripting is preferred
Knowledge on Finance accounting domain
Strong oral and written communication skills
Attention to detail troubleshooting Log analysis skills though out application components
Willing to work flexible hours
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/understanding of financial markets and products
Knowledge/experience of problem Management Tools
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good knowledge of the business and its technology strategy
Knowledge of issue tracking and reporting using tools
Ability to communicate appropriately to relevant stakeholder
Bachelor’s/University degree or equivalent experience

Nice to have:

Mindset of DevOps
Knowledge on Abinitio, Hadoop and shell scripting is preferred
Knowledge/experience of problem Management Tools

What we offer:

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Apps Support Intermediate Analyst