Apps Support Analyst, Citi

Citi

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Apps Support Analyst 1 is a trainee professional role requiring good knowledge of processes, procedures, and systems to perform tasks effectively. The role involves analyzing existing system logic, troubleshooting, monitoring infrastructure alerts, and supporting production and development teams.

Job Responsibility:

Having good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain and enhance existing applications and their operating environments
Analyzes existing system logic and recommends enhancements or fixes
Conducts fact finding and documents requirements
Partners with appropriate development and production support areas
Applies good understanding of how the team interacts with others in accomplishing the objectives of the area
Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures
Has limited but direct impact on the business through quality of activities provided
area of impact is limited to the job holder
Monitor system processing, infrastructure alerts, batch failures, and recover processes when required in partnership with other technical support teams
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Basic level experience in an Apps Support role (combination of education/experience)
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Previous experience or interest in standardization of procedures and practices
Analytical and troubleshooting skills
Knowledge in banking applications and server infrastructure
Knowledge or working experience with Unix or Linux environment
Knowledge or working experience on relational databases - Oracle, Microsoft SQL
Fluent English is a must
Good interpersonal and communication skills, great teammate

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Apps Support Analyst