Apps Sup Tech Lead Analyst, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Application Support Technical Lead - Service, Markets, Banking, and Functions (SMBF) Production Management Technology. We are seeking a technical lead for SMBF Production Support Technology.

Job Responsibility:

Provides technical hands on investigation and oversight across systems and applications
Provide a holistic view of the production environment for both technology and business management
Provide guidance on feedback reviews with development managers
Performs controlled resolution of incidents and problems including prioritization and escalation
Consults with the primary clients of the application
Requires awareness of audit and compliance related issues
Contributes to formulation of strategies for apps support
Champion stability initiatives to enable application high availability
Ability to handle incidents, problems and change at a global enterprise level
Responsible for delivery of end results and shares responsibility for budget management
Manages customer satisfaction requirements of operational procedures
Exhibits sound and comprehensive communication and diplomacy skills
Focus on people development and deputize for the regional support manager
Appropriately assess risk when business decisions are made

Requirements:

Experience writing Linux Shell scripts
Good Technical knowledge of Cloudera stack, Kafka, Spark, Hive, HBase, Sqoop, Talend, Couchbase
Good Technical knowledge of Oracle 19c, SQL, MS SQL Server
Good Technical Skills in Java, JSON and API
Familiarity with ITIL process, ServiceNow, ITRS monitoring and Splunk tools
Technical understanding of IBM WebSphere and TIBCO
Knowledge of MicroStrategy and Tableau
Knowledge of NDM, SFTP, MQ & TIBCO EMS
Autosys or relevant batching tools
Experience on Cloud computing and migrating applications to ECS containers
Experience on GitHub, TeamCity, Maven, CHEF or Ansible, Jenkins
Practical problem solving and strategic thinking skills
Service oriented attitude
Ability to work in a fast-paced environment
Proficient using basic technical tools and systems
Good interpersonal and communication skills
12+ years experience in an Apps Support role would be an added advantage
Highly assertive communications skills, commanding personality
Experience with application support would be an added advantage
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder
Bachelor's/University degree, Master's degree preferred

Nice to have:

12+ years experience in an Apps Support role
Experience with application support
Master's degree

Additional Information:

Job Posted:
August 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Apps Sup Tech Lead Analyst