Apps Sup Tech Lead Analyst, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are seeking an experienced Production Support Senior Manager within the Payments and receivable organization, specifically within services. The Production Support Senior Manager is required to help manage the suite of global payments application. The candidate should be well versed with payments product (domestic and cross border funds transfer) with strong expertise on technical, deployment & functional behavior. The candidate must have strong motivation to drive, lead and be successful in their endeavors, great teamwork and team building skills will be a key factor to the success of the team. The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and technical users at all levels. The successful candidate should be able to implement and follow strategic management direction, committed to work on weekends to manage the Change implementations, and work on strategic projects assigned within the Global Payments Applications.

Job Responsibility:

Responsible for all aspects of Incident and Production L2 support for the Global Payments
Proactively monitor and provide Production Support, resolving risks and issues and initiating corrective action plans as appropriate
Be proactive in monitoring trends and instituting continuous process improvement
Ensure process are clearly documented and staff are suitably trained
Ensures essential procedures are followed and contribute to defining standards
Ensure appropriate monitoring and alerting processes are in place for the Production environment
Ensure appropriate capacity and performance monitoring and review processes are instituted and executed
To provide regular communication to management and stakeholders of Production Support status for your applications, including risks, issues and mitigations
Able to analyze complex problems / situations and to propose simple solutions
Communicate complex technical issues to business users in a language they understand
Manage a workload which is subject to changing priorities and demands
Promote effective knowledge management across the Global Payments Application Support teams
Collaborate effectively with cross functional stakeholders, sharing information and knowledge effectively
Effectively communicate and interact with infrastructure and supporting technology groups across a distributed WinTel or Unix/Linux environment to drive problem resolution and service levels
Work closely with 1st & 2nd level support and development teams to ensure team is meeting the business’ requirements
Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
Follow thru to ensure each problem is resolved according to SLA
Collaborate effectively with cross functional stakeholders, sharing information and knowledge effectively

Requirements:

12+ years’ work experience in Technical Production Support roles preferably within a large scale, global financial services organization
Knowledge of Cross Border Remittances payments (SWIFT), Low and high value payments product and life cycle of payments processing is an advantage
Experience in managing enterprise transaction-based system with focus on recovery, stability, reliability, scalability and performance ensuring High availability of the systems
Prior experience in enterprise application development or support, capacity planning, optimization, re-engineering, performance fine tuning and cost optimization
Demonstrate accountability, leadership, independent initiatives and willingness to lead and work with teams across multiple locations and time-zone
Strong team player with direct and matrix management skills
Flexible and being able to manage time effectively
Managing Multiple Applications Establishing ITIL best practices Processes and Procedures
Ability to Manage Change and Release implementation, Review and sign off on the all application related changes and ensure all the changes are deployment within the timeline and post implementation validation are performed
Experience in leading staff in a Production Support group in a high availability / mission critical environment
Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise
Preferred production support experience in banking industry
Bachelor’s/University degree or equivalent experience
Linux: 5-7 years IT Support experience with Linux/Windows
Scripting: 3-5 experience writing Shell and writing SQL queries
Experience in CI/CD flow with teamcity, Microservice architecture and ECS cloud
Database: Oracle, MongoDB
Messaging: Supporting MQ, NDM and Kafka
Monitoring Tools: ITRS, AppDynamics, Kibana/Grafana and ELK experience is an advantage
Deployment Tools: Have worked on enterprise 1 click deployment tools and associated light speed tools
Worked on Incident management and tracking tools such as ServiceNow
Experience in Autosys Job Scheduling and setup
Good Understanding of network topology, Firewalls and Load balancers
Highly assertive communications skills, commanding personality
Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
Must show confidence in all communications
Know when to use technical and non-technical language
Build relationships with peers and management at all levels
Ability to work in an Offshore/Onsite environment
Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
Excellent communication and interpersonal skills with the ability to communicate well at all levels
Efficiently and effectively manages work, time, and resources
Strong knowledge, understanding and application of project management principles and methodologies
Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus
Strong problem solving and program execution skills while being process orientated
Self-motivating and delivery focused individual
Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues
Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner

Additional Information:

Job Posted:
June 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Apps Sup Tech Lead Analyst