Apps Sup Tech Lead Analyst, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Application Support Technical Lead responsible for overseeing production management and support for Service, Markets, Banking, and Functions Production Management Technology (SMBF) at Citi. Role includes troubleshooting technical issues, partnering with senior business leaders, and driving initiatives for stability and application high availability.

Job Responsibility:

Provides technical hands on investigation and oversight across systems and applications
leverage skills across multiple apps support areas
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users
Requires awareness of audit and compliance related issues
Contributes to formulation of strategies for apps support and other functional areas
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
Ability to handle incidents, problems and change at a global enterprise level
Calm and analytical when faced with major incidents on critical systems
Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area
accountable for resource planning
Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis
Focus on people development and deputize for the regional support manager
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Requirements:

Experience writing Linux Shell scripts
Good Technical knowledge of Cloudera stack, Kafka, Spark, Hive, HBase, Sqoop, Talend, Couchbase
Good Technical knowledge of Oracle 19c, SQL, MS SQL Server
Good Technical Skills in Java, JSON and API
Familiarity with ITIL process, ServiceNow, ITRS monitoring and Splunk tools
Technical understanding of IBM WebSphere and TIBCO
Knowledge of MicroStrategy and Tableau
Knowledge of NDM, SFTP, MQ & TIBCO EMS
Autosys or relevant batching tools
Experience on Cloud computing and migrating applications to ECS containers
Experience on GitHub, TeamCity, Maven, CHEF or Ansible, Jenkins
Practical problem solving and strategic thinking skills
Service oriented attitude
Ability to work in a fast-paced environment
Proficient using basic technical tools and systems
Good interpersonal and communication skills
12+ years experience in an Apps Support role would be an added advantage, but not essential
Highly assertive communications skills, commanding personality
Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
Must show confidence in all communications
Experience with application support would be an added advantage, but not essential
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders.

Nice to have:

Experience with application support
Knowledge of MicroStrategy and Tableau
Familiarity with ITIL process, ServiceNow, ITRS monitoring and Splunk tools.

What we offer:

Global workforce benefits
Equal opportunity employer policies
Career growth opportunities
Work-life balance support.

Additional Information:

Job Posted:
September 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Apps Sup Tech Lead Analyst