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In this role, you'll provide hands-on support, mentoring, and coaching to a caseload of apprentices in the Electrical and Plumbing disciplines. Acting as a key link between the college, apprentices, and employers, you'll play a vital role in ensuring each learner stays on track and reaches their full potential. You’ll work closely with stakeholders to monitor progress toward key milestones and ensure successful completion of End Point Assessments—all within the planned timeframe. Through regular reviews and check-ins, you’ll identify any barriers to success early on and put in place clear, targeted action plans to overcome them.
Job Responsibility:
Support apprentices and employers at every stage of the apprenticeship journey
Manage sign-ups, offer guidance, and handle all key admin efficiently
Work closely with delivery teams to maintain top-tier learning experiences
Track apprentice progress through regular reviews and key milestones
Identify learners needing extra support and connect them to resources
Develop and follow up on action plans for apprentices at risk
Champion safeguarding, equality, and health & safety in all interactions
Guide apprentices through Functional Skills and End Point Assessment prep
Keep systems like Smart Assessor accurate and fully updated
Drive quality, recruitment, and employer engagement efforts
Stay sharp through ongoing training, events, and CPD.
Requirements:
Minimum of Level 2 qualification in English and Mathematics GCSE 4+ or C and above / CSE Level 1 / O-Level C or above / Level 2 Adult Numeracy or Literacy or equivalent
Proven experience in a customer service role, with a strong track record of delivering outstanding service and upholding quality assurance standards
Demonstrated ability to effectively communicate and build relationships with employers and key stakeholders, both within and outside the organisation.