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Apprentice Office Assistant

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EAST DURHAM COLLEGE

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Location:
United Kingdom , Hartlepool

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

11778.00 GBP / Year
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Job Description:

The Home Management Group are looking for a motivated and organised Apprentice Office Assistant to join our property management team. This role is ideal for someone starting their career and wanting hands on experience in office administration, customer service, and the day-to-day operations of managing residential buildings.

Job Responsibility:

  • Maintain organised digital and physical filing systems for property records
  • Assist with data entry, updating spreadsheets, and managing internal databases
  • Prepare letters, notices, and routine correspondence for residents and contractors
  • Support the scheduling of meetings, site visits, and diary management tasks
  • Help respond to enquiries from leaseholders, residents, and contractors via phone and email
  • Log maintenance requests and pass information to the relevant property manager
  • Assist in preparing communication materials such as newsletters, updates, and meeting packs
  • Support the tracking of statutory compliance documents (fire safety checks, insurance certificates, inspection reports)
  • Help maintain action logs for building safety tasks and contractor visits
  • Ensure records are accurate, up to date, and stored correctly
  • Assist with processing invoices and coding them to the correct property accounts
  • Help track payments, chase missing documents, and support basic reconciliation tasks
  • Prepare simple reports or summaries for senior staff when required
  • Help raise work orders and obtain quotes from contractors
  • Update maintenance logs and follow up on outstanding tasks
  • Support the preparation of service charge packs, budgets, and year‑end documentation
  • Complete apprenticeship modules in business administration or property management
  • Gain exposure to leasehold law, building safety regulations, and industry best practice
  • Receive mentoring and on‑the‑job training from experienced property managers

Requirements:

  • GCSE in English (grade 4 or above)
  • GCSE in Maths (grade 4 or above)
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
What we offer:
  • Paid study time and support toward relevant qualifications
  • 20+ days holiday plus bank holidays
  • Clear progression pathway into Office Administrator, Assistant Property Manager, or Property Manager roles

Additional Information:

Job Posted:
December 24, 2025

Expiration:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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