Applications Support Sr Manager, Citi

Citi

Location:
Poland, Warsaw

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves maintaining and supporting applications and their operating environments, responding to incidents and problems, ensuring application availability, and supporting disaster recovery testing. Other responsibilities include collaborating with users and engineering teams, problem-solving issues in production systems, monitoring application processes, executing changes, and documenting solutions.

Job Responsibility:

Supporting day-to-day issues that occur AppSec production systems
analyzing issues, highlighting limitations, and solving problems of a fast-paced environment
responding to user, business, and engineering inquiries via Teams
responding to all support emails
addressing incident tickets raised to the group
tracking all identified bugs in a suitable tracking tool
executing reoccurring support tasks
monitoring of application processes
producing ad-hoc data reports
performing data analysis
performing root cause analysis
liaising with 2nd and 3rd level support/engineering teams as well as downstream technology teams
documenting solutions for support library/knowledge base
capacity planning and performance monitoring for the production environment
managing releases and changes into the production environment.

Requirements:

Maintain and support applications and their operating environments within published SLOs and OLAs
respond to Incidents and problems (INCs) per defined standards (Process Control Manuals)
execute Changes (CHGs) per defined standards (Process Control Manuals)
ensure the guaranteed availability of applications for the users
support of offsite business recovery and technology disaster recovery testing
assist in ensuring technology management policies are adhered to
recommend solutions that can impact overall outcome of application support
4 or more years in an operational Support role
able to work as part of a team and alone
flexible and adaptable with good communications skills
good analytical/problem-solving skills
level head, even demeanor.

Nice to have:

Vulnerability scanning experience
CI/CD pipeline and/or DevSecOps experience
experience with vendor SaaS systems.

Additional Information:

Job Posted:
September 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Sr Manager