Applications Support Sr Analyst, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Apps Support Sr Analyst is a seasoned professional role involving in-depth disciplinary knowledge, technical problem solving, coordination of workflows, and leadership responsibility. The role ensures the stability, efficiency, and risk management of Citi Applications while providing technical and business support.

Job Responsibility:

provides technical and business support for users of Citi Applications
maintains application systems
manages, maintains and supports applications focusing on stability, quality and functionality
start of day checks, continuous monitoring, and regional handover
perform same day risk reconciliations
develop and maintain technical support documentation
maximizes the potential of the applications used
assess risk and impact of production issues and escalate in a timely manner
ensures storage and archiving procedures are functioning correctly
formulates and defines scope for complex application enhancements and problem resolution
reviews and develops application contingency planning
partners with development and production support areas to prioritize bug fixes and support tooling requirements
participate in application releases including development, testing and deployment
engages in post implementation analysis
identifies risks, vulnerabilities and communicates impact
defines operating standards and processes
acts as a liaison between users/traders, technology groups and vendors
raises problems adhering to Service Level Agreements
provides evaluative judgment in complicated situations
actively involved in support projects covering stability, efficiency, and effectiveness

Requirements:

8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders

Additional Information:

Job Posted:
July 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Sr Analyst