Applications Support Sr Analyst, Citi

Citi

Location:
Australia, Sydney

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Working as an Apps Support Sr. Analyst, you will play an integral role in running and maintaining the production environment for Citi's Reference Data Applications. The role requires strong problem-solving skills, technical expertise, and collaboration across global teams to drive application resiliency, risk management, and client satisfaction.

Job Responsibility:

Provide technical and business support for users of Citi, providing quick resolutions to application issues, driving stability, efficiency, and risk management improvements
assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
perform controlled resolution of incidents and problems including prioritization, escalation to relevant groups when appropriate, communication to key stakeholders, driving post-mortems and root cause analysis of all problems with follow-through to resolution
plan and support system changes, including application releases, pre/post-release checkouts, infrastructure maintenances, patching and continuity of business tests
maintain and optimize the Production monitoring estate, implementing new features and adjusting existing monitoring to better suit the business needs
partner with development team to drive improvements to applications resiliency and recoverability
implement automation solutions focused on risk and toil reduction

Requirements:

5-8 years of Production Support experience is essential
solid Unix/Linux and Shell scripting skills
good understanding of enterprise distributed applications topology (networks, load balancers, AD/LDAP, NAS, backup)
good experience with Monitoring tools such as ITRS Geneos, AppDynamics
good experience with Log Aggregation tools such as ELK, Splunk
experience with Oracle and MongoDB databases
experience with containerization platforms such as Red Hat Openshift, Kubernetes or Google Cloud
Rest API Knowledge
experience with Middleware solutions such as Tibco EMS, MQ, Kafka
experience with Java, Python or other programming languages is desirable
willingness to learn new technologies
good written and verbal communication skills

What we offer:

Rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits

Additional Information:

Job Posted:
May 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Sr Analyst