CrawlJobs Logo

Applications Support Specialist - Payments

https://www.citi.com/ Logo

Citi

Location Icon

Location:
Bahrain , Seef, Manama

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

The Applications Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Job Responsibility:

  • Provides technical and business support for users of Citi Applications
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • perform post release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Considers implications of the application of technology to the current environment
  • Analyzes applications to identify risks, vulnerabilities and security issues
  • Makes evaluative judgments based on analysis of factual information
  • resolves problems by identifying and selecting solutions
  • Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
  • Directly impacts the business by ensuring the quality of work provided by self and others
  • impacts own team and closely related work teams
  • Exchanges ideas and information
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
  • Performs other duties and functions as assigned in a concise and logical manner
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

  • Proven experience
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Participation in some process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Basic Business knowledge/ understanding of financial markets and products
  • Knowledge/ experience of problem Management Tools
  • Understands of how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information
  • Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
  • Good knowledge of the business and its technology strategy
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Knowledge of issue tracking and reporting using tools
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholder
  • Bachelor’s/University degree or equivalent experience
  • Essential Skills: Unix, Shell Scripting
  • Databases - Oracle and Mongo
  • Autosys
  • ITRS Geneos, AppDynamics, ELK and Grafana
  • ServiceNow and Jira
  • Open Shift
  • Understanding of SPARK architecture

Nice to have:

  • IBM MQ, Tibco EMS, WebSphere
  • ITIL V3 Foundation
  • Exposure to Oracle GoldenGate
  • Kafka

Additional Information:

Job Posted:
December 31, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Applications Support Specialist - Payments

Boarding and Applications Specialist

As a Boarding and Applications Specialist, you’ll play a key role in creating a ...
Location
Location
United States , Birmingham
Salary
Salary:
45000.00 - 53783.28 USD / Year
daxko.com Logo
Daxko
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree
  • 2+ years of customer service experience
  • 1+ year working with credit card processing, ACH processing, banks, or fintech
  • Proficiency with PC tools and systems
  • Demonstrated success managing complex financial or operational projects
  • Experience resolving customer escalations
Job Responsibility
Job Responsibility
  • Partner with Sales to gather pre-application information
  • Collect and verify required merchant documentation
  • Perform initial underwriting checks following processor/vendor KYC guidelines
  • Accurately board new merchant accounts to increase first-entry approval rates
  • Serve as the liaison between merchants and processors to secure timely approvals
  • Troubleshoot and resolve merchant account configuration issues
  • Support and de-escalate situations with frustrated merchants using patience, clarity, and empathy
  • Build strong collaborative relationships across internal teams to meet launch timelines
  • Maintain expert-level knowledge of processor/vendor products, platforms, and systems
  • Become a trusted expert on Daxko’s payments products and services
What we offer
What we offer
  • Flexible paid time off
  • Affordable health, dental, and vision insurance options
  • Monthly fitness reimbursement
  • 401(k) matching
  • New-Parent Paid Leave
  • Casual work environments
  • Remote work
  • Fulltime
Read More
Arrow Right

Cash Application Specialist

We are offering a long term contract employment opportunity for a Cash Applicati...
Location
Location
United States , Ephrata
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven working experience in accounts receivable or cash application roles, preferably in shared service environments
  • Proficiency in enterprise resource planning (ERP) systems (e.g., SAP, Oracle, or NetSuite) and accounting software
  • Strong knowledge of accounting principles and an understanding of the end-to-end order-to-cash process
  • Excellent analytical skills with the ability to investigate and resolve payment and reconciliation issues
  • Strong written and verbal communication skills for collaborating with internal and external stakeholders
  • Advanced skills in Microsoft Excel and other financial reporting tools
Job Responsibility
Job Responsibility
  • Accurately apply daily cash and payments received via checks, ACH, wire transfers, lockboxes, and credit cards to appropriate customer accounts
  • Process adjustments for overpayments, short payments, or incorrect applications as needed
  • Perform daily and monthly reconciliations of customer payments to ensure accuracy between accounts receivable ledgers and bank accounts
  • Investigate and resolve discrepancies in payments or transactions to maintain audit-ready records
  • Collaborate with customers to resolve payment disputes, including missing remittance details or unapplied/unidentified funds
  • Work closely with internal teams (e.g., billing, collections, and account management) to address account-related inquiries
  • Maintain accurate documentation of payment transactions, adjustments, and customer correspondence for audit purposes
  • Generate reports related to unapplied cash, aging of accounts receivables, and payment trends
  • Identify opportunities to streamline cash application workflows and recommend automation or other improvements to enhance efficiency and accuracy
  • Assist in developing procedures and policies for the cash application process
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Applications Senior Support Payments Specialist

The Applications Support Senior Analyst is a seasoned professional role. Applies...
Location
Location
Bahrain , Seef, Manama
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Fulltime
Read More
Arrow Right

Accounts Receivable Specialist

We are looking for a detail-oriented Accounts Receivable Specialist to join our ...
Location
Location
United States , Pascoag
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in accounts receivable, including collections and cash applications
  • Strong knowledge of billing functions and commercial collection processes
  • Proficiency in handling cash activity and data entry with high accuracy
  • Excellent problem-solving skills to address billing and pricing discrepancies
  • Effective communication skills to interact with internal teams and clients
  • Ability to manage multiple tasks and prioritize work in a fast-paced environment
  • Familiarity with financial software and tools used in accounts receivable management
  • All applicants applying for U.S. job openings must be legally authorized to work in the United States.
Job Responsibility
Job Responsibility
  • Monitor outstanding receivables to ensure timely collections and address overdue accounts promptly
  • Conduct thorough reviews of historical account data to develop effective collection strategies
  • Process payments accurately and manage cash application efficiently
  • Investigate and resolve billing discrepancies, pricing issues, and deduction concerns in a timely manner
  • Provide weekly updates to the Finance and Accounting teams regarding account statuses, collection progress, and deduction processing
  • Collaborate with internal departments to streamline billing and collection processes
  • Maintain up-to-date records of all collection efforts and payment activities for audit purposes
  • Support compliance with company policies and financial regulations in all accounts receivable activities.
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • Eligibility to enroll in a 401(k) plan
  • Access to free online training.
  • Fulltime
Read More
Arrow Right

Cash Application Specialist

We are looking for a skilled Cash Application Specialist to join our team on a c...
Location
Location
United States , Bowling Green
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of experience in cash applications or accounts receivable roles
  • Proficiency in handling cash posting and payment processing tasks
  • Strong knowledge of Excel, including pivot tables, VLOOKUP, and advanced formulas
  • Familiarity with financial reconciliation and resolving discrepancies
  • Attention to detail and accuracy in managing financial transactions
  • Ability to work independently and meet deadlines in a fast-paced environment
  • Excellent communication skills for collaborating with team members and stakeholders
Job Responsibility
Job Responsibility
  • Process incoming payments accurately and efficiently, ensuring proper application to accounts
  • Manage cash application tasks, including posting payments and reconciling discrepancies
  • Review and analyze accounts receivable transactions to maintain accurate financial records
  • Utilize advanced Excel functions, such as pivot tables, VLOOKUP, and formulas, to streamline operations
  • Collaborate with internal teams to resolve payment issues and discrepancies
  • Prepare reports and summaries related to cash postings and receivable balances
  • Maintain compliance with company policies and procedures during cash application processes
  • Ensure timely posting of payments to meet business deadlines and financial goals
  • Investigate and resolve unallocated payments or credit balances
  • Provide support during audits and financial reviews as needed
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Application Support Specialist

Join us at Barclays as a Application Support Specialist to help support the auth...
Location
Location
United Kingdom , Knutsford
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with Base24 Classic (POS) on HP Nonstop Platform
  • Experience with ENFORM/TACL, Tandem Utilities - FUP, ENSCRIBE, PATHWAY, SPOOLCOM/PERUSE
  • Payment Domain Functional Knowledge
Job Responsibility
Job Responsibility
  • Provision of technical support for the service management function to resolve more complex issues
  • Execution of preventative maintenance tasks on hardware and software
  • Maintenance of a knowledge base containing detailed documentation of resolved cases
  • Analysis of system logs, error messages and user reports to identify root causes
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management
  • Identification and remediation or raising of potential service impacting risks and issues
  • Proactively assess support activities implementing automations
  • Actively tune monitoring tools, thresholds, and alerting
What we offer
What we offer
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
  • Fulltime
Read More
Arrow Right

Cash Application Specialist

We are looking for a detail-oriented Cash Application Specialist to join our tea...
Location
Location
United States , Cary
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in cash application or accounts receivable roles
  • Strong proficiency in posting payments and managing financial transactions
  • Familiarity with financial systems and tools used in cash applications
  • Excellent attention to detail and organizational skills
  • Ability to analyze and resolve payment discrepancies effectively
  • Strong communication skills for interacting with internal teams and external stakeholders
  • Knowledge of compliance standards and regulations in financial operations
  • Ability to work independently and manage multiple tasks efficiently
Job Responsibility
Job Responsibility
  • Accurately post incoming cash payments to the appropriate accounts and invoices
  • Maintain and update accounts receivable records to ensure data integrity and accuracy
  • Investigate and resolve discrepancies in payments or account balances
  • Collaborate with internal teams to streamline cash application processes
  • Monitor and report on payment trends and account statuses
  • Ensure compliance with company policies and financial regulations during cash application activities
  • Communicate with customers or clients to address payment inquiries or issues
  • Assist in reconciling accounts and preparing reports for management review
  • Support continuous improvement initiatives within the cash application function
  • Provide timely updates and documentation related to payment processing activities
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right
New

Cash Application Specialist

We are looking for a skilled Cash Application Specialist to join our team in Ape...
Location
Location
United States , Apex
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in cash applications and accounts receivable operations
  • Strong knowledge of payment posting and reconciliation processes
  • Proficiency in using financial software and systems
  • Excellent organizational skills and attention to detail
  • Ability to work collaboratively in a team environment
  • Effective communication skills for interacting with customers and internal teams
  • Familiarity with generating financial reports and documentation
  • Capacity to learn quickly and adapt to new procedures
Job Responsibility
Job Responsibility
  • Process and post customer payments accurately and efficiently
  • Ensure timely application of cash receipts to customer accounts
  • Reconcile discrepancies between payments received and outstanding invoices
  • Collaborate with internal teams to resolve payment-related issues
  • Maintain detailed records of all cash applications and transactions
  • Assist in generating reports related to accounts receivable and cash posting
  • Support the team in meeting deadlines for financial reporting and audits
  • Provide training and guidance to ensure smooth workflow during the transition period
  • Communicate with customers to address payment inquiries and resolve issues
  • Work closely with the Accounts Receivable team to streamline processes
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right