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Applications Support Senior Analyst

Citi

Location:
United Kingdom, Belfast

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Application Support Senior Analyst provides technical and business support for users of Citi applications. This includes managing, maintaining, and supporting applications in their operating environments, focusing on quality, stability, and functionality. Responsibilities include monitoring, troubleshooting, risk assessment, and ensuring compliance with relevant rules and regulations. The role is hybrid, based in Belfast, and offers a range of benefits and opportunities for professional growth.

Job Responsibility:

Provides technical and business support for users of Citi applications
Maintains application systems that have completed the development stage and are running in daily operations
Manages, maintains and supports applications and their operating environments
Performs start of day checks, continuous monitoring, and regional handovers
Performs same day risk reconciliations
Develops and maintains technical support documentation
Assesses risk and impact of production issues and escalates to business and technology management
Ensures storage and archiving procedures are in place and functioning
Reviews and develops application contingency planning
Participates in application releases from development to production
Engages in post-implementation analysis
Identifies security issues and communicates their impact
Acts as a liaison between users, internal tech groups, and vendors
Provides evaluative judgment and advises lower-level analysts
Performs other duties as assigned.

Requirements:

Relevant experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders.

What we offer:

27 days annual leave plus bank holidays
A discretional annual performance-related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources
Business casual workplace with hybrid working model.

Additional Information:

Job Posted:
March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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