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Applications Support Senior Analyst

https://www.citi.com/ Logo

Citi

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Location:
Bahrain , Manama

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Applications Support Senior Analyst is responsible for maintaining application systems, supporting daily application operations, troubleshooting technical issues, formulating solutions, and collaborating with other team members and stakeholders to meet the organization's needs. Extensive knowledge in SQL/Oracle, AWS, Unix, and communication tools is required.

Job Responsibility:

  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Reviews and develops application contingency planning to ensure availability to users
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
  • Participate in application releases, from development, testing and deployment into production
  • Engages in post implementation analysis to ensure successful system design and functionality

Requirements:

  • Unix
  • Shell scripting
  • SQL/Oracle
  • Mongo DB queries
  • ECS/Openshift /AWS
  • KAFKA/MQ/SFTP /NDM
  • Tools – App D, SPLUNK, KIBANA
  • Monitoring – ITRS setup, Grafana
  • Autosys, on job
  • Good communication skills & team-player
  • Experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem management tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholder
What we offer:
  • Career growth opportunities
  • Equal opportunity employment
  • Accessibility accommodations

Additional Information:

Job Posted:
November 29, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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