Applications Support Senior Analyst

• Provides technical and business support for users of Citi Applications
• Maintains application systems running in daily operations
• Manages, maintains and supports applications and their operating environments
• Perform start of day checks, continuous monitoring, and regional handover
• Perform same day risk reconciliations
• Develop and maintain technical support documentation
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to management
• Ensures storage and archiving procedures are in place
• Formulates scope and objectives for complex application enhancements
• Reviews and develops application contingency planning
• Partners with development and production support areas
• Participate in application releases from development to production
• Engages in post implementation analysis
• Identifies risks, vulnerabilities and security issues
• Ensures essential procedures are followed
• Act as a liaison between users/traders and technology groups
• Acts as advisor or coach to new or lower level analysts

• 5-8 years experience in an Application Support role
• Experience installing, configuring or supporting business applications
• Experience with some programming languages and willingness/ability to learn
• Effective written and verbal communications including ability to explain technical issues in simple terms
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/experience of problem Management Tools
• Good all-round technical skills
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders
• Prior experience in Equities or Futures Execution platforms is preferred
• Prior experience in electronic execution is mandatory
• Bachelor's/University degree or equivalent experience

Prior experience in Equities or Futures Execution platforms