Applications Support Senior Analyst, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Applications Support team plays a critical role in ensuring the stability, efficiency, and effectiveness of our business applications. By joining Citi Belfast’s Services Core Banking production support team, you will interact with global teams developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers.

Job Responsibility:

Ensure timely resolution of issues to minimize business disruption
Provide technical oversight across various systems and applications
Leverage expertise to resolve complex issues within the application support domain
Participate in application releases deployment process
Perform post-release checkouts after application and infrastructure updates
Develop and maintain technical support documentation
Effectively share information with team members and other technology teams
Communicate appropriately with relevant stakeholders

Requirements:

Experience in an Application Support role
Experience with real-time monitoring systems
In-depth knowledge of application support principles and practices
Excellent communication skills
Effective problem-solving and analytical skills
Ability to prioritize tasks and manage time effectively
Proficiency in issue tracking and reporting tools
Ability to plan and organize workload

What we offer:

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
September 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Senior Analyst