Applications Support Senior Analyst, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a highly motivated and skilled Application Tools Support Engineer to join our team. This role combines traditional L2 support responsibilities with a Site Reliability Engineering (SRE) mindset to ensure the stability, performance, and continuous improvement of our critical DevOps toolchain, including emerging Generative AI (GenAI) tools.

Job Responsibility:

Provide timely and effective technical support for end users of a designated set of DevOps tools
Troubleshoot and resolve complex technical issues involving in-depth analysis of logs, configurations, system behaviour
Proactively monitor the health, performance, and reliability of supported tools
Participate in incident response, performing root cause analysis, and implementing preventative measures
Develop and maintain comprehensive documentation
Collaborate effectively with engineering teams and infrastructure teams
Implement and maintain monitoring, alerting, and logging solutions
Contribute to the continuous improvement of supported tools and processes
Collaborate with engineering teams on the design, implementation, and support of new tools and features
Ensure essential procedures are followed and helps to define operating standards and processes
Appropriately assess risk when business decisions are made

Requirements:

Experience in an Application Support role with Good all-round technical skills
Experience installing, configuring or supporting business applications
Issue tracking and reporting using tools eg. ServiceNow
Knowledge/ experience of problem Management Tools
Proven experience in a technical support or SRE role, preferably supporting DevOps tools and technologies
Experience with GenAI or Machine Learning tools is a plus
Strong understanding of DevOps principles and practices, including CI/CD, infrastructure as code, and monitoring
Hands-on experience with common DevOps tools such as Jenkins, Tekton, uDeploy, Harness, Git, Kubernetes, Prometheus, Grafana, or similar
Experience with GenAI tools and platforms is a plus
Proficiency in scripting languages like Python or Bash for automation and tooling
Excellent problem-solving and analytical skills, with a proactive and solution-oriented mindset
Ability to adapt to the rapidly evolving landscape of GenAI tools
Strong communication and collaboration skills, with the ability to work effectively in a team environment and communicate technical concepts clearly to both technical and non-technical audiences

Nice to have:

Experience with GenAI or Machine Learning tools
Experience with GenAI tools and platforms

Additional Information:

Job Posted:
June 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Senior Analyst