Applications Support Senior Analyst, Citi

Citi

Location:
Canada, Mississauga

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

141500.00 USD / Year

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Job Description:

The Apps Support Sr Analyst is a seasoned professional role responsible for application stability, efficiency and functionality within Citi's operations.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Maintains application systems that have completed the development stage
Manages, maintains and supports applications and their operating environments focusing on stability, quality and functionality
Performs start of day checks, continuous monitoring, and regional handover
Performs same day risk reconciliations
Develops and maintains technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues
Ensures that storage and archiving procedures are in place
Formulates and defines scope and objectives for application enhancements and problem resolution
Reviews and develops application contingency planning
Partners with development and production support areas to prioritize bug fixes and support tooling requirements
Participates in application releases from development, testing, and deployment into production
Engages in post implementation analysis
Identifies risks, vulnerabilities and security issues
Acts as a liaison between users/traders, interfacing internal technology groups and vendors
Acts as advisor or coach to new or lower level analysts
Provides evaluative judgment based on analysis of factual information in unique situations
Directly impacts the business by ensuring the quality of work provided
Exhibits sound communication and diplomacy skills
Active involvement in Support Project items covering Stability, Efficiency, and Effectiveness initiatives

Requirements:

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications (Capital Markets)
Experience with some programming languages and willingness/ability to learn
Experience is supporting applications hosted on technologies like ECS/Cloud, Kafka, DotNet, API Microservices, Mongo, Oracle, REST
Hands on experience with creating automation scripts using Python\Dataflame
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder

What we offer:

Equal opportunity employer
Accessibility accommodations available
Global benefits supporting well-being, growth, and work-life balance

Additional Information:

Job Posted:
September 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Senior Analyst