Applications Support Senior Analyst, Citi

Citi

Location:
India, Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Applications Support Senior Analyst is responsible for providing technical and functional support for business-critical applications. This role involves troubleshooting application issues, managing incidents, collaborating with IT teams, and ensuring smooth system operations to minimize business disruptions.

Job Responsibility:

Provide Level 2/3 support for business applications, troubleshooting technical and functional issues
Monitor daily Autosys job executions, system performance, ensuring uptime and reliability
Investigate and diagnose production issues in a timely manner to provide root cause analysis and solutions to prevent future issues
Collaborate with cross-functional teams to identify and resolve production issues
Create and maintain documentation related to production issues and resolutions
Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions
Coordinate with development, release management and business teams to during the UAT Testing phase of the sprint
Coordinate with SA and EAP teams on the System updates, green zones and COB activities
Monitor and Manage Inbound and Outbound feed SLA breaches
Provide timely updates on system performance and issue status to senior management
Participate in on-call rotation and respond to production issues after business hours
Work with the production team and engineers to ensure product quality, reliability, and performance meet specifications

Requirements:

10+ years' experience in an Application Support role L2 & L3
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders
Experience in developing and optimizing Unix shell scripts for automation and issue resolution
Proficient in creating and debugging complex SQL queries for data analysis and troubleshooting
Have experience with Big Data technologies, including Hadoop, Hive, Impala, and Spark
Manage job orchestration using tools like Autosys and other schedulers
Bachelor’s/University degree or equivalent experience
Master's degree preferred

What we offer:

Global Benefits
We bring the best to our people
We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Senior Analyst