Applications Support Group Manager Job at Citi (Singapore)

Apps Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Post-Graduation in relevant field preferred
Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
Vendor relationship management including oversight for all offshore managed service
Improve the service level the team provides to our end users
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Define and implemented application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential
Drives continued cost reductions and efficiencies across the portfolios supported
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions
Participates in business review meetings, relating technology tools strategies to business requirements

Fulltime

Apps Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Post-Graduation in relevant field preferred
Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
requires a good understanding of the industry
Vendor relationship management including oversight for all offshore managed service
Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Define and implemented application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions

Fulltime

Production Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
Vendor relationship management including oversight for all offshore managed services
Improve the service level the team provides to end users, which includes maximizing operational efficiencies, strengthening incident management, problem management, and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput, and latency
Define and implement application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment, and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluate subordinates' performance and make decisions on pay increases, hiring, terminations and other personnel actions
Participate in business review meetings, relating technology tools strategies to business requirements

Fulltime

Third Party BAO Support Group Manager

The Services TPM BAO Support Manager will play a key role in developing and exec...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent experience (MBA a plus)
Related experience in vendor management, third party risk, or risk and control functions
Strong knowledge of third party management requirements
Program/ Project Management experience a plus
Ability to work effectively and drive results with a virtual global team
Strong experience in analytics and problem solving
Proficient in MS Suite of application, specifically proficient in Excel and PowerPoint
Global mindset and proven record of leadership experience in third party management
Proficient with business control and compliance frameworks for financial institutions
Self-Driven in utilizing resources, expanding expertise to build team knowledge

Job Responsibility

Accountable for the overall management of all Services BAO Support activities globally, including providing top-level guidance and direction to the team
Provide thought leadership to drive efficient BAO support role activities
Drive operational performance an deliver timely and quality-driven results
Implement desktop guidelines or procedures
Conduct regular cadence of staff and 1:1 meetings
Ensure that staff has clear goals and expectations with regards to the results by which they will be measured
Actively monitor and assess staff’s development needs, implementing required training and development opportunities
Work with Business Activity Owners (BAOs) and Third Party Officers (TPOs) across Services focused primarily on Agent Banks and FMIs
Provide expert guidance and support on key controls, standard processes, operating procedures, and promote best practices and ensure compliance with procedures
Support reporting activities, as required

What we offer

Competitive base salary (which is annually reviewed)
Additional benefits that support you (and your family) to be well, live well and save well
Business casual workplace
Hybrid working model (up to 2 days working at home per week)

Fulltime

Java Application Development Group Manager

The Applications Development Group Manager role is responsible for leading a tea...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of senior development management experience leading a team of managers overseeing local and remote application development, project management, business analysis, and quality assurance testing resources
10+ years' hands-on experience developing applications including requirements, design, development, testing, implementation and ongoing support
3+ years' experience delivering software solutions using an Agile/iterative methodology
Expertise working with the business to provide project governance, demand prioritization, and resource supply management
Extensive experience leading large technology programs and solution delivery teams
Expert communicator and negotiator with exceptional written, verbal, presentation, and interpersonal skills
Skilled multi-tasker with ability to manage numerous projects and tasks concurrently
Experience managing vendors through the full vendor engagement life cycle
Ability to work hands on with team members to inspire and motivate all levels of staff
Outstanding performer, persistent and pro-active leader, exceptionally detail oriented

Job Responsibility

Manage multiple teams of staff and vendors/contractors to accomplish established goals
Provide strategic influence and exercise control over resources, budget management and planning
Establish and maintain regular and open communications with senior stakeholders
Drive the strategic recombination of platforms and applications to align with Digital First and future state goals
End to end staff and delivery management for several critical application platforms
Ensure essential procedures are followed and contribute to defining standards
Coordinate with management across the organization to lead annual and mid-year resource and budget planning
Provide organizational and cultural change leadership and change management
Influence and negotiate with senior leaders across functions
Assess risk when business decisions are made

Fulltime

FX Applications Support Senior Analyst

As an FX Application Support Analyst, you will play a key role in running and ma...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years’ experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
ability to effectively share information with other support team members and with other technology teams

Job Responsibility

provides technical and business support for users of Citi Applications
maintains application systems that have completed development stage and are running in daily operations
manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality
start of day checks, continuous monitoring, and regional handover
perform same day risk reconciliations
develop and maintain technical support documentation
identifies ways to maximize potential of applications used
assess risk and impact of production issues and escalate to business and technology management
ensures storage and archiving procedures are in place and functioning correctly
formulates and defines scope and objectives for complex application enhancements and problem resolution

What we offer

rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits
diverse team of professionals
global network of people, data and relationships

Fulltime

Applications Development Senior Group Manager

This role will be part of the Risk Data team and is a senior management level po...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Strong academic record, ideally with a Bachelor’s or Master’s degree in Computer Science or engineering or related technical discipline
Proven experience in enterprise application development with full stack technologies
Strong Architect and hands on technical experience in implementing large volume real time complex solutions in Big Data Platforms & Public Cloud platforms
Experience in Data architecture, strong Software development fundamentals, data structures, design patterns, object-oriented principles
Experience in design and delivery of multi-tiered applications and high performance server side components
Skills on system performance tuning, high performance, low latency, multithreading and experience with Java server side programming
Preferred experience in Handling high volumes of data and working with In-memory databases and Caching solutions
Experience of building and leading teams, ideally with a global resource profile and demonstrated ability to deliver large projects efficiently and on time
Significant experience in large Financial Services Technology services companies is expected for this position
Hands-on development, architecture and leadership experience in real-time data engineering platforms implementation

Job Responsibility

Lead the efforts in Institutional Data Platform (ICG) that span multiple businesses, products and functions
Delivery of Price Risk related Data initiatives and Capital reporting (GSIB) related deliverables
Establish strong relationships with the global business stakeholders and ensure transparency of project deliveries
Actively identify and manage risks and issues, working with disparate teams to create mitigation plans and follow-through to resolution
Adhere to all key Project Management (PMQC) & Engineering Excellence standards
Ensure timely communications to Senior Technology Management and Business Partners in Front Office, Middle Office & other Operations functions
Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables
Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner
Ensure change is managed with appropriate controls, documentation, and approvals including implementation of new and revised regulatory reporting requirements
Manage and maintain all disaster recovery plans, oversee appropriate testing, and provide permit-to-operate for new applications

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

FX Applications Support Senior Analyst

As an OpsTech Application Support Analyst, the candidate will play a pivotal rol...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams

Job Responsibility

Provide technical and business support for users of Citi Applications
maintain application systems
manage, maintain and support applications
perform start of day checks, continuous monitoring, and regional handover
develop and maintain technical support documentation
maximize the potential of applications
assess risk and impact of production issues and escalate
ensure storage and archiving procedures are functioning correctly
formulate and define scope and objectives for complex application enhancements
prioritize bug fixes and support tooling requirements

What we offer

Rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits

Fulltime

Applications Support Group Manager

Citi

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
August 26, 2025

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Applications Support Group Manager

Citi

Location:Singapore , Singapore

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:August 26, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Apps Support Group Manager

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Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
August 26, 2025