Applications Support Analyst 2 Jobs

Application Support Analyst

As a key member of our Camper Technology Support Team, the Level 3 Application S...

Location

Australia , Melbourne

Salary:

Not provided

Culture Amp

Expiration Date

Until further notice

Requirements

Proven experience in a Level 2 or Level 3 application support role, with a strong focus on finance, legal, or sales applications (eg. Salesforce, DocusignCLM)
Netsuite experience is essential
Exceptional problem-solving and analytical skills with a methodical approach to troubleshooting with the ability to take ownership of complex issues, analyse root causes, and drive to resolution, while mentoring and coaching juniors to develop their troubleshooting and service skills
Excellent communication and interpersonal skills, with the ability to explain complex technical issues to non-technical users and effectively manage vendor relationships
Strong organisational skills and the ability to manage multiple high-priority issues simultaneously
Practical understanding of IT Service Management (ITIL) principles across Incident, and Change with awareness of cybersecurity best practices including access management and responding to security-related events
A continuous improvement mindset, contributing ideas and feedback to raise support standards, documentation quality, and change outcomes through peer review and CAB participation
Experience with a range of technologies, which may include SQL, generative AI, and various operating systems

Job Responsibility

Investigate and troubleshoot highly technical application issues, including but not limited to configuration, database queries, server-side errors, and integration failures
Use advanced diagnostic tools to pinpoint the root cause of application problems
Manage a queue of escalated tickets, ensuring timely communication and resolution in line with Service Level Agreements (SLAs)
Coordinate with internal engineering teams, key stakeholders, and external vendors to ensure patching, hotfixes, and new releases are communicated and adopted as appropriate prioritising end user experience
Manage the pipeline of improvements, features, integrations, and change requests from your key stakeholders, and engineering teams
Perform regular health checks on applications and associated systems to prevent potential issues
Contribute to the continuous improvement of support processes and workflows
Final Point of Escalation: Act as the ultimate resource for resolving complex, persistent, or escalated technical issues that cannot be resolved by Level 1 or Level 2 support teams
Proactive Problem Management: Identify trends in recurring issues and work to implement long-term solutions, improving overall application stability and user experience
Vendor and Stakeholder Management: Serve as the primary liaison between our internal teams and external software vendors or third-party experts to manage escalated issues and drive effective resolutions

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Application Support Analyst

The Apps Support Analyst role involves providing technical and business support ...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/understanding of financial markets and products
Knowledge/experience of problem Management Tools
Understands how own sub-function integrates within the function and commercial awareness
Evaluates situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills

Job Responsibility

Provides technical and business support for users of Citi Applications
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long-term remediation
Develops a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Acts as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participates in application releases, from development, testing and deployment into production
Performs post-release checkouts after application releases and infrastructure updates
Develops and maintains technical support documentation
Considers implications of the application of technology to the current environment
Analyzes applications to identify risks, vulnerabilities and security issues

What we offer

Best-in-class benefits to be well, live well, and save well
Equal opportunity employer policies

Fulltime

Applications Support Analyst

The occupant of this position will act as the administrator and support engineer...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of experience in administering and supporting Documentum suite of products Content Server, D2, xPlore and OTDS infrastructure
System administration knowledge and experience of Documentum Content Server
Hands-on experience in MW technologies like Tomcat, RHEL Linux and Apache
Working experience with Relational Databases - SQL Server, Oracle
Hands-on experience in monitoring tools like App Dynamics and ITRS
Experience in Kafka as a service infrastructure is a plus
Experience with JIRA/SharePoint Usage/Confluence is a plus
Good customer service, communication, and interpersonal skills
Ability to plan and organize workload.

Job Responsibility

Install, configure, and administer Documentum Infrastructure on Linux operating system – Content Server, D2, xPlore and OTDS
Monitor and maintain the Documentum infrastructure and troubleshoot issues as necessary
Determine root cause of issues and implement preventive measures
Work closely with Technology Partners (engineering, architects, applications teams and others)
Identify process improvement opportunities and implement them
Participate in disaster recovery testing (COB tests) and any follow-up actions
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Analyze applications to identify risks, vulnerabilities and security issues and recommend corrective actions and follow-ups
Perform other duties and functions as assigned from time to time.

Fulltime

Application Support Analyst

Join Sopra Steria as an Application Support Analyst in a dynamic environment, su...

Location

Luxembourg , Leudelange

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Master Degree in IT or relevant experience in a similar role (2-5 years)
Experience in a Production Support or Application Support role, ideally in a financial environment
Strong analytical mindset, with the ability to troubleshoot and document undocumented issues
Comfortable working under pressure in fast-paced, high-stakes environments
Excellent communication skills (written and verbal)
Team player with a service-oriented mindset
Fluent in French. English is a plus

Job Responsibility

Provide functional and technical support for front-office and private banking applications
Handle Level 2/2.5 incident analysis, including non-standard production issues
Liaise with development and infrastructure teams to coordinate issue resolution and deployments
Manage application releases and patching, including early morning production go-lives
Participate in a rotation-based shift (between 7:30 AM and 6:30 PM)
Be available for monthly Saturday patching (on rotation) and occasional weekend go-lives
Ensure documentation of recurring issues and knowledge sharing with the team

What we offer

Access to our Sopra Steria training and personal development academy
A company car lease or mobility budget
A company laptop and mobile phone
Private health insurance coverage
Meal vouchers
Social security and pension plan
A competitive salary
26 holiday days

Fulltime

Support Analyst L2 with French

Ensure the supervision and functional and application management of banking serv...

Location

Romania , Bucharest

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Experience in the support field with experience in incident management processes/tools
Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment)
Good written communication
Autonomy, curiosity, rigor
A proactive and reactive attitude / A team spirit and a desire to learn continuously
Ability to analyze and synthesize
Middle English and French
Banking knowledge and functional case analysis skills preferred

Job Responsibility

Ensure the supervision and functional and application management of banking services and take charge of requests from Level 1 and Level 3
Take charge of incident management in conjunction with his team manager and other teams involved in the process
Provide ad hoc interventions to limit technical malfunctions
Ensure the processing of requests for daily living and other ad hoc operating requests
Ensure the production of monitoring indicators for banking services within its scope
Ensure the implementation and updating of operational documentation related to the activity
Ensure that the appropriate reports are written with your manager
The service mainly covers the production environment: Ensure daily support activities
User support: requests for information or assistance regarding the use and operation of specific applications
Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimization and improvement in collaboration with the clients and the project owners)

What we offer

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Fulltime

Technical Support Analyst

Provides technology & support services that create positive business impact by o...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country)
Information Technology related job experience, hospitality experience is beneficial
Analytical skills
Problem solving
Computer skills
Learning
Interpersonal skills
Diversity relations
Communications
Electronic communication

Job Responsibility

Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans
Ensures current systems are in compliance with Company system standards
Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and IT equipment including but not limited to: Email, Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support
Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties
Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times
Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training
Provides applicable written communications to all the offices Associates from time to time
Is responsible for the maintenance and completion of all establish checklists as and when required
Is responsible for the compliance with applicable Company Policies and IT Standard Operating Procedures (SOPs) and other related material

What we offer

Equal opportunity employer
Inclusive, people-first culture
Opportunity for associates to grow and succeed

Fulltime

Production Support Analyst

Citi Technology are seeking a highly motivated IT professionals to join our Appl...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of experience in System Analysis, applications support roles
Knowledge or working experience with Unix or Linux environment
Knowledge of ETL jobs
Knowledge or working experience on relational databases - Oracle, Microsoft SQL
Experience in Incident, Problem Management: Incident tracking & reporting
Managing ticketed query system
Strong design & execution bend of mind to help resolve complex technical issues
Passion for technology, eager to learn and make a career in Technology
Intermediate or Advanced English
Bachelor's Degree in Comp science, IT, or other engineering disciplines

Job Responsibility

Provide front line support Citi’s proprietary technologies
Champion stability initiatives to enable application high availability for Business-As-Usual
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate
Monitor system processing, infrastructure alerts, batch failures, and recover processes when required
Communicate effectively with operations, technology, and business partners on a regional or global basis
Interact with software vendors to provide best solutions to business problems
Participate in disaster recovery testing
Participate in application releases, testing and deployment into production if required
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation

Fulltime

IT Support Analyst

The IT Support Analyst will provide technical assistance and support to end-user...

Location

United States , New York

Salary:

70000.00 - 80000.00 USD / Year

Harry's

Expiration Date

Until further notice

Requirements

Associate's degree in IT or equivalent experience
At least 2 years in IT support
Proficiency in Windows and macOS support
Strong problem-solving, analytical, and customer service skills
Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace
Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP
Expertise in managing and securing mobile devices (smartphones and tablets) within the organization
Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA)
Experience with remote desktop and support software
Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure

Job Responsibility

Provide technical assistance and support to end-users for all IT-related issues
Serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (macOS) platforms
Providing technical support via various channels
Troubleshooting issues on both PC and Mac operating systems and common applications
Resolving basic networking problems
Using a help desk ticketing system
Assisting in IT asset inventory
Staying informed on technology trends

What we offer

Medical, dental, and vision coverage
401k match
Equity in Mammoth Brands
Flexible time off and working hours
Wellness and L&D stipends
4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
Free products from all of our brands
Bagels on Wednesdays and lunch on Thursdays

Fulltime

Applications Support Analyst 2

Citi

Location:
India, Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
August 12, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Applications Support Analyst 2

Application Support Analyst

Application Support Analyst

Applications Support Analyst

Application Support Analyst

Support Analyst L2 with French

Technical Support Analyst

Production Support Analyst

IT Support Analyst

Applications Support Analyst 2

Citi

Location:India, Pune

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:August 12, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Applications Support Analyst 2

Application Support Analyst

Application Support Analyst

Applications Support Analyst

Application Support Analyst

Support Analyst L2 with French

Technical Support Analyst

Production Support Analyst

IT Support Analyst

Location:
India, Pune

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
August 12, 2025