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As an Applications Engineer you will play a crucial role in driving and supporting our Business Applications operations and projects. You will be responsible for supporting systems such as Business Central, LS Retail, E-Commerce, and other systems. Your primary responsibility will be to plan, implement, and maintain scalable, stable, compliant, and cost-effective applications that facilitate business growth and support ongoing operations.
Job Responsibility:
Drive and support Business Applications operations and projects
Support systems such as Business Central, LS Retail, E-Commerce, and other systems
Plan, implement, and maintain scalable, stable, compliant, and cost-effective applications
Provide Level 2 support to users through the service desk
Conduct daily maintenance tasks for the backend and job operations of ERP and CRM systems
Support audit activities related to ERP systems to ensure compliance
Support release management and version control processes, including planning and facilitating Users Acceptance Tests (UAT)
Offer support to application vendors and coordinate technical meetings with operations and business team stakeholders
Take responsibility for setting up and handing over applications to business end-users
Create and maintain technical documentation and training materials for application systems
Requirements:
Tertiary qualification in a related IT field
Proficiency in Microsoft database and ERP applications
Minimum of 3-5 years of experience in application support roles
Familiarity with Retail IT technologies would be highly advantageous