Application Support

• Following up and solving incidents
• Answering user requests
• Ensure daily communication & data quality with production support teams
• Comply with ITIL standards and Securities Services rules
• Change/Problem management
• Efficiency of the solution applied in production to solve issues
• Proper Communications to Operational Users regarding item resolution and status
• Internal Global Communication between APS IT Client teams
• The right application of SLA and fulfil APS IT duties
• Sharing your expertise and knowledge with the team
• Applying the rules and the procedures
• Avoiding recurring incidents
• Become after trainings expert-SME-with MFT software and Estars) to provide a high level of functional support
• Raise change requests to the vendor, ensure the follow up of issues until the delivery of patch corrections
• Ensure day-to-day quality of service of live applications to end-users by: Resolving incidents, Answering user requests, Monitoring production environments, Developing a good understanding of the existing application (functional and technical), Ensure daily communication & transition with teams from other time zones, Definition of Alerts to monitor production, Identify recurring Issues and service Request and define action plans to reduce them

• OS configuration for servers’ instances (UNIX, Windows, Linux)
• Hardware setup and troubleshooting
• Scripting experience
• CFT (Intermediary level)
• Backup and restore
• EXCEL (Intermediary level)
• Oracle SQL / PL-SQL- ACCESS
• Experience and ability to perform technical analysis, identify impacts (functional/technical)
• Team Spirit (Expert)
• Communication Skills (Expert)
• Work with Pressure (Expert)
• Engagement (Expert)
• Decision taking (Expert)
• English (Expert)
• French (Desirable)

French