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Application Support

https://www.inetum.com Logo

Inetum

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Location:
Portugal , Lisbon

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Application Production Support team member responsible for managing and supporting critical business applications in a production environment, ensuring stability, availability, and performance while collaborating with various stakeholders to resolve incidents and implement long-term solutions.

Job Responsibility:

  • Monitor and maintain the Application at the scope ensuring high availability and performance
  • Actively collaborate in incident management (e.g., participate in Situation Rooms for P1/P2 INCs, RCA), problem resolution (identify incident trends & participate for definitive solutions)
  • Execute change requests and deployments following ITIL & DevOps tools and processes
  • Proactively identify and resolve technical issues to ensure smooth business operations
  • Participate in on-call rotations and ensure 24/7 availability for critical applications
  • Serve as a point of contact for the Development team, troubleshooting issues and coordinating fixes
  • Work closely with Scrum teams to design, deploy, and enhance systems
  • Implement upgrades, patches, and new functionalities while ensuring minimal impact on users
  • Maintain and update technical documentation for processes, configurations, and troubleshooting guides
  • Share best practices and knowledge with the global support team to improve efficiency
  • Implement and optimize monitoring tools within production environment
  • Collaborate with development and other relevant stakeholders to define effective observability and monitoring practices
  • Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues

Requirements:

  • RedHat Jboss EAP 6.4 and 7.0 (administration)
  • OpenShift (microservices)
  • API Gateway principles
  • RHEL Linux OS
  • Dynatrace and other monitoring tools (e.g. ELK)
  • CI/CD setup & optimization (GITLab, ArgoCD, Jenkins, Nexus Sonatype)
  • Relational DBs (MSSQL Server
  • Postgre)
  • Cloud environments support
  • Fluent in Portuguese and English

Nice to have:

  • Awareness of observability
  • Early detection and resolution of potential issues
What we offer:
  • Top Employer Certification
  • Opportunity to improve your experience daily
  • Generate impact in a constantly evolving digital environment

Additional Information:

Job Posted:
September 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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