Application Support Specialist

• Provide quality system administration support for Jira, Jira Service Management, Confluence, and associated add-ons and integrations
• Manage Jira projects, users, permissions, screen schemes, notification schemes, custom fields, workflows, and workflow functions
• Evaluate and configure Jira and Confluence plug-ins, including licensing, testing, installation, and setup
• Install and configure custom Jira add-ons to enhance capabilities (e.g., Automation for Jira)
• Establish standards, best practices, and governance for Jira and Confluence management
• Provide technical support for dashboards, projects, issues, queries, workflows, and reports
• Develop advanced JQL queries for dashboards, filters, and reports
• Create automated scripts and triggers using REST API (nice to have) and Webhooks (required)
• Perform Jira instance migrations and collaborate with Atlassian support for issue resolution
• Partner with stakeholders to gather requirements and optimize business processes
• Maintain documentation, SOPs, and ensure a healthy application environment through periodic reviews

• Strong experience with Atlassian Suite (Cloud): Jira Software, Jira Service Management (including Assets), Confluence, Tempo
• Skilled in Jira Service Management client portal configuration and workflow automation
• Working knowledge of Atlassian add-ons such as Automation for Jira
• Familiarity with Agile methodology lifecycle
• Process governance or strong automation workflow knowledge
• Excellent verbal and written communication, self-starter attitude, and collaborative mindset
• Experience: 2–4+ years of relevant experience

Create automated scripts and triggers using REST API

• Transportation & Rice Allowance
• 20 Days Annual Leave (Pro-rated)
• 2 Days Volunteer Day
• Employee Assistance Program: Mental Health Support
• Life Insurance and Optional Pension Plan: Upon regularization
• Family Benefits: Medical Reimbursement, Medical and Dental (HMO)