Application Support Senior Manager, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Application Support Senior Tech Analyst provides technical and business support for Citi’s complex/Franchise Critical Global Payment (Financial Messaging) Applications. The role emphasizes stability, quality, and functionality of critical systems while engaging with stakeholders across regions and managing teams.

Job Responsibility:

Maintains application systems that have completed the development stage and are running in production in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Participate in application releases, from development, testing and deployment into production
Directly impacts the business by ensuring the quality of work provided by self and others
impacts own team and closely related work teams
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup.

Requirements:

Relevant experience in Technical Production Support roles preferably within a large scale, global financial services organization
Prior experience in enterprise application development or support, capacity planning, optimization, re-engineering, performance fine tuning and cost optimization
Demonstrate accountability, leadership, independent initiatives and willingness to lead and work with teams across multiple locations and time-zone
Strong team player with direct and matrix management skills
Flexible and being able to manage time effectively
Managing Multiple Applications Establishing ITIL best practices Processes and Procedures
Ability to Manage Change and Release implementation, Review and sign off on the all application related changes and ensure all the changes are deployment within the timeline and post implementation validation are performed
Experience in leading staff in a Production Support group in a high availability / mission critical environment
Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise
Preferred production support experience in banking domain
Payment technology and SWIFT messaging service exposure is added advantage
Strong hands on technical skills with experience in Contingency and Resiliency management (Data Centre/Infra/Applications DR tests)
OS: IT Support experience with Linux, OpenShift ECS
Scripting: Experience writing Shell, Python and Perl
Database: Strong Knowledge of SQL and Hands on Experience with Oracle and Mongo DB
Middleware: Supported Websphere, Java and IHS applications
Messaging and Streaming: Supporting MQ, Kafka and NDM
Monitoring Tools: AppDynamics, Geneos ITRS, ELK experience is an advantage
Deployment Tools: Experience with CI/CD pipelines
Worked on Incident management and tracking tools
Experience in Autosys Job Scheduling and setup
Good Understanding of network topology, Firewalls and Load balancers
Excellent written and Verbal communication skills
Excellent communication and interpersonal skills with the ability to communicate well at all levels
Build relationships with peers and management at all levels
Ability to work in an Offshore/Onsite environment
Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
Efficiently and effectively manages work, time, and resources
Strong knowledge, understanding and application of project management principles and methodologies
Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus
Strong problem solving and program execution skills while being process orientated
Self-motivating and delivery focused individual
Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues
Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner.

Nice to have:

Preferred production support experience in banking domain
Payment technology and SWIFT messaging service exposure is added advantage
Monitoring Tools: AppDynamics, Geneos ITRS, ELK experience is an advantage.

What we offer:

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources.

Additional Information:

Job Posted:
June 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Application Support Senior Manager